Peoples Bank S Commercial Ave, Chicago

I'm extremely frustrated with this bank. My mother has her account here, and she has an overdraft, but they won't tell her why. She says they wouldn't tell her what her last few transactions were and will not help her unlock her app. She leaves in an assisted leaving facility so she's unable to go in person for every little question. She even says that whoever she spoke to on the phone actually hung up on her. I tried to call and of course no one answered. I tried to use the telephone banking and of course her account number and pin were invalid. As soon as I'm able to get her paperwork ready I'm changing her bank to somewhere they actually want to help their customers.

Making a Checking or Savings account is quick and easy. The staff was kind and patient, they explained everything through the process and are happy to give copies of the setup and a lollipop even if your an adult. Even though their a small staff they make sure to help any way they can.

Banking is easy but when it comes to calling and actually talking to someone, fail! Never call back when you leave a message. Never answer the phone to begin with but if you walk physically inside there are 3 to 4 people just standing there. ANSWER YOUR PHONE AND RETURN YOUR CUSTOMERS CALLS!

We're a Trust on 1 account and part owner on another account. We are out-of-state. We try calling main number and find long on hold times. This is unacceptable that this bank does not have more persons mandating phone service.

I've been working whith them por the las past 20 years. And never have a problem. They always there for people in needs.

Worse bank I've ever used. All management keeps dodging my calls and the Vice President who opened my account dodging all call emails and texts. My account was closed without my knowledge or even a phone call. They told me the put my money in the mail before giving me a option to withdraw it. I do not recommend

It is very handy for me. I am treated very good and the help I get is great. Only one thing, no info on ATMs. They should have hours about the ones in the lobbies and the outside ones. Everything else is great.

great bank if its 1992! GOTEM I cant wait to get rid if them #CHASENUMBA1MYNEIGHBOR

You don't see much of these small neighborhood banks anymore. But I'd pick royal any day of the week over one of those big chain banks. Aside from that, the customer service and hospitality is exceptional. Plus, how many people can say they to "Royal Bank" ..sounds prestigious ha..

This bank is small and if opening your account with a large amount will put the money on hold for up to thirty days. They have limited services and they are not updated technically with other Banks to deliver what other Banks can deliver!!!