U.S. Bank Branch N El Camino Real, Encinitas

I actually live in NYC, but have been banking with US Bank since I can remember, as I grew up in CA. Today I initiated a very important wire to the bank I use in NYC, and there was an issue with receiving the wire on the NYC bank's end and Mike Juarez who manages this branch was so over the top helpful, I have never experienced banking customer service like this in my life. I called him to say it hadn't been received after several hours and said it might take a little time. He followed up on his own accord when the transfer still hadn't hit and had gone out of his way to check with their wiring department and spent a good 45 minutes over numerous 3 way phone calls to resolve the issue with the NYC bank's branch. When we were told that their wiring department was closed and we needed to call back tomorrow, Mike had said that he will call me as soon as he gets into the office. Luckily for me, the transfer hit AFTER the bank closed (for god knows what reason). I'm happy to not have to go through any additional steps to track down my money, but I am so grateful to Mike for taking the initiative to provide exceptional service. This is why on the other side of the continent I still continue to bank with US Bank.

Worst customer service ever. US Bank just raises fees, but does not help their customers at all. Time to find a new bank.