U.S. Bank Branch Hampton Ave, St. Louis

I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch.

If you get horrible customer service from this bank that means you are a them not US Don't be discouraged that just means there a better bank in your future.

No one is allowed in the bank without an appointment, yet the drive through is slower than ever. Even when the drive through is not busy it takes forever. I'll be switching banks after using US Bank for 15 years. Can't go in and have to wait 30 minutes for a to make a deposit with one car in front of you, yea not happening.

This isn’t the first time I’ve had a bad experience at this branch, but it is the first time I’ve submitted a negative review on Google and the first time I filed a formal complaint against this branch. A simple task of depositing a check (NO cash withdrawal) required THREE visits through the drive thru (lobby isn’t open) and these aren’t short visits. In the end, to deposit a check with my husbands name on the check, they wanted him physically present in my car and they wanted to receive his ID. After completing that request - which is absurd to have him physically present IN MY CAR - there was yet another thing that needed to be completed before they’d deposit the check. I called corporate and they explained pieces of the process which were legit, but agreed he didn’t need to be physically present and it was poor communication on their part to complete a simple task. It’s unfortunate since this bank is one block from our house, but I’ll have to drive to the Southwest branch moving forward, or until I take my accounts somewhere else. We’re refinancing and we were going to call US Bank for quotes to keep our mortgage with the bank, but we’re taking our mortgage somewhere else.

This is the 2nd time in 6 months, that a US Bank atm has confiscated my debit card. I live in the area, but my bank is farther away, near my previous home. I don’t have any problems with my account and don’t understand why they feel the need to make my life more difficult.

We were in the neighborhood running errands. My mom who is elderly and has a hard time getting around needed a replacement ATM card. I went in to find out if she could do her business from the car considering her difficulties with walking. The clerk checked on the possibility of her being able to do so. She’s returned and told us to use the Commercial drive up to have her get her temporary replacement. This was greatly appreciated and extremely accommodating. It took a little time to get things completed but the staff was very helpful and we truly appreciate their care and concern! Customer Service was key! Thanks for your help!

I told some lady over the phone that I haven't been to a US Bank and that I want to make an appointment and make a debit card because I have not been to the US Bank before and that I wanted to get them customized and she told me that I can just show up and that I don't need an appointment. And when I got there I had a hard time communicating with an old lady and how she told me I have to have an appointment to get a debit card and I told her some lady I spoke to told me I didn't have to and then the boss or the person I was going to see told me to go home and make an appointment and come back next time.

They WILL stereotype and judge you, and if you fall on the wrong side of that judgement be ready for all sorts of "complications". After multiple bad experiences here, today was the straw on the camels back. One of the tellers completely messed up my transaction, i came in to cash a check, and for what ever reason she withdrew the check amount from my checking account and over drafted me. Had a thousand cash from them and she gave me it all back in 20s. Sorry but I don't feel like looking like a drug dealer paying a thousand dollar's to my auto body in 20s. I asked for big bills, and she was sure to show in her passive aggressive way that she wasn't happy. When I looked at the older teller for help she totally passed me off and didn't pay attention. They don't treat everyone like this though. The clean cut 60 yr old white dude in front of me got great service, smiles, jokes. But as soon as someone with tattoos or black skin or a rough look step up to them the record stops. It's so blatant! They don't even try and act like they want you to be there

I had an issue with one of my accounts & was advised by US Bank customer service to go to a local branch & speak with the Branch Manager. Upon arrival inside, I was greeted immediately & advised the person I needed to speak with was busy. My info was taken & I was advised I would receive a call. Less than 30 minutes later, I received a call. My concerns were addressed & resolved.

Almost a year of drive through only, still inexcusably slow. Pull up at 8:58am, opens at 9:00am, one car in front of me. I’m finished with a simple cash deposit by 9:17. Just pathetic.