U of I Community Credit Union - First Street Branch S 1st St, Champaign

Katlyn was great very informative and easy to work with. Thanks for the experience!

Brooks Fonner was very helpful and timely. Thanks!

I was interested in refinancing my auto loan and I had an opportunity to do business with UICCU. I am glad I did!! I had an excellent experience and received great customer service Katie Bogner at UICCU. I highly recommend UICCU!!

I applied to refinance my mortgage at night, and the first thing that was completed the next morning was a hard pull on my credit. Rather than doing a soft pull or reaching out to me to establish rapport and see if refinancing was a good option for me, a hard pull was immediately completed, and that impacts my credit score. Doing a hard credit pull is part of a mortgage or refinance - I get that. But for that to be the first thing that is done without communicating with me to see if refinancing is a good option for me does not sit well with me. That, combined with not communicating back since I expressed my concern about the credit pull this morning puts a very sour taste in my mouth towards a place I have been a member of for years. 07/22/2020 Update: I received a follow up email later on the day, however my issue with the bank was never addressed. I was told it was an authorized credit pull, which is accurate - pulling credit is part of a mortgage. My issue was the hard pull was completed before speaking to go over expectations. Also included in the response was refinances are taking close to 60 days to get to underwriting - that’s expectation setting. Had that been done first without a credit pull, my response would have been, “No worries. That is longer than I want this process to take so I will use another lender.” But instead the response after I raised my concern was effectively, “You authorized the pull 🤷‍♂️.” To their credit, they offered to reach out to the credit bureau’s compliance department, which was a nice gesture. A response from management acknowledging my issue would have been nice, but at this point that has yet to happen. Even if that were to happen, my feelings towards UICCU would not change because this was some of the poorest listening & customer service I’ve experienced, & I am in the process of changing banks.

Katie is super friendly and helpful. We’ve done a few loans through her and they’ve all been very simple to complete. Highly recommend!

Kassie was easy to work with and assisted me with my transaction in a timely manner!

The credit union is fine for basic checking and savings transactions, but they cannot be trusted to handle anything beyond that. I'm refinancing a mortgage (not with the credit union) and found that even though I had requested they close my home equity line of credit, they just zeroed it out. I asked to close it, they sent me a form, I sent it back and was finally told after a week of calling and emailing that it would take *six weeks* to process. Fortunately, the underwriters for the mortgage company agreed to approve my refi application without waiting for the document. Two years ago when I bought the place I'm refinancing, I needed to transfer money from a brokerage account into my money market account. Even thought I put the *specific account number* onto the form I filled out, the person who processed it decided that I must have meant my share draft account and transferred it to that account instead. At least that only took an extra 24 hours, but I was trying close in 21 days because I had to be out of my old place and I was abroad at the time so I had to deal with three time zones (California, Illinois, and Spain). I saw another review that said they were waiting on a manager--good luck. I've asked to speak to the manager for that department via phone and via email several times over the past couple of days and the front line staff are like a protective wall. My next step will be to file a formal complaint against the credit union.

Lovely and very helpful folks! Thank you, Angela, for helping my husband and me out today. So appreciate it all!

Aubrey was WONDERFUL. Answered ALL my questions over SVERAL phone calls. Never got annoyed with me and was super prompt and helpful. Made me excited to bank with them.

Everyone that I have encountered at this location have been very kind, understanding, and helpful! I appreciate their assistance greatly! I also recommend, Malina Baugh for any loan assistance! She is friendly, very helpful, and prompt in responding to messages or emails! Thank you all!