BankChampaign, NA (South Neil St.) S Neil St, Champaign

This banking staff is amazing! They are helpful, courteous and professional! Zac is very knowledgeable and always asks if there is anything else he may help you with…. In a world where customer service is lacking and you are just grateful that someone answers the phone …. It’s refreshing to bank at BankChampaign!

Avoid this bank.They used to be the customer service bank in town, but that is no longer the case with their new management. We were a small business customer for 30+ years, paying them over $50,000 in fees, but suddenly and without explanation, they just started treating us like a stranger, not answering my emails, etc. I asked our long-time account manager what was going on, but she offered no explanation and just gave me some number I could call. The word 'sorry' was never said. I closed the account, confused and upset by this bizarre treatment. Afterward, when I complained to their new CEO, I finally got an explanation: She said it was, and I quote, "clear that you are no longer interested in banking with us" [because we had started a second account at a national bank earlier that year in order to use a more modern online system]. Wha? We were still paying them $100 a month in account management (not transaction) fees, and had thousands on deposit! Weren't we still entitled to be treated with respect? With that comment, it seemed official that we had somehow become persona non grata, but they were happy to keep collecting our money until we found out the hard way in our time of need. Anyway, do yourself a favor and avoid it. This is not a bank that you go to for lots-of-locations, or a modern online system, or great rates. They USED to have customer service, but its a shame when new management lets that go down in flames by intentionally alienating long-time customers they no longer deem worthy of their time. I gave the CEO the opportunity to make things right in my eyes by refunding the last year of our management fees, but she declined, saying that they have "many administrative costs" for holding our money. Ha!

The higher ups at this bank don't want to deal with you if you have any type of debt, nevermind some of it was from early 2020 pandemic. nope, they'll gladly send your business to another bank

I have contemplated giving a long detailed explanation of my experience with this bank and the mortgage process and have ultimately decided to keep it simple. If you are considering utilizing this bank for your mortgage, please, go literally anywhere else. It is/was the most unprofessional service I have received from any "professional" entity. Furthermore, their lack of care, foresight, and timeliness has in turned cost my family tens of thousands of dollars. Multiple people that are aware of the situation that occurred with this bank are completely convinced that what they did to my family was some sort of a scam and that they never planned to honor the original terms that were offered to me. 0/10 - would not recommend to my worst enemy.

I absolutely love this bank. The staff are amazing.