First Federal Savings Bank of Champaign-Urbana S Neil St, Champaign

I've banked at PNC for years. I recently got a checking account at First Federal because of a joint account with someone who already had a mortgage account with them. I do ALL my banking online or by mobile. First Federal doesn't even offer mobile banking, and their online banking is a joke. Their "Help" link takes you to a DOCUMENT. After searching repeatedly throughout their entire site, I finally found an email address. I emailed them almost 2 weeks ago about an issue, and haven't heard back. I'm so frustrated with them. PNC is much better, and I would love to go back.

For those of you out there reading these older reviews, they are inaccurate . There is an online banking app. Search First Federal Concierge and you will see the blue and green logo on the correct app. Second, their online site is rather simple to navigate. If you can't figure out the site, maybe you should call and speak to someone. They don't have an automated answering service that leaves you talking to a computer and dialing the options you want like PNC does either. Most times, my questions can be answered by the first person to pick up the phone.

I love First Federal. They look out for me, especially the women at the checking department.The tellers are friendly and professional, my money and accounting matters have been accurate and I will stay with First Fed as long as they will have me.

I love my bank! Everyone at FF is friendly. Convenient online banking. Easy to use app.

Love this bank! Great, personal service & love all the mobile banking options. I will continue to do banking business only at FFSB.

They are so kind to me when I ask for change in the form of a roll of quarters, in a pinch. Grateful!