Truist - H King St, Alexandria

I was there to deposit my 2 checks and some cash. After waiting 10 minutes, I was called by teller. I clearly told Casher I have 2 checks and $270 cash to deposit. I made sure and counted my cash twice at home before going to bank. Teller counts and told me, I only have $ 243 cash, I said please count again, she did and said it is only $243. I requested her to run the cash through the cash counting machine. After all, She said, okay you have $270 because you had a lot of &1 bills. What is that, $1 is not a money to deposit or, bank does not provide proper cash handling training to their staff. Very disappointed and worst experience ever. Loosen my trust with this bank teller even I have a account with this Trust Bank(SunTrust) since 2015.

Do not waste your time coming to this branch they won't even acknowledge you if you want to talk to an agent People just cut in line nothing is an order avoid this bank in general..:

Worse management and worse customer service and the manager need to quit and find another job This is not a bank it’s a convenience store with unprofessional employees

Very pleased with their friendly service. They are super patient and helpful with my elderly mother and handicapped brother. Highly recommend!

Never busy. Staff is friendly and always on the ball. Very professional. No complaints.