Truist High House Rd, Cary

ATM has been broken multiple times. Want to make a deposit? May the odds be forever in your favor! Want decent customer service from the branch because you can't use said ATM? Just go to another branch. Want to make a transaction during holidays? Should of done it well in advance, no matter what situation you're in. Long story short, most of the people at this branch just don't care and it's obvious that corporate doesn't care about this branch either. Just go elsewhere.

I had an issue after Truist merged with BB&T where i could not access my account. After trying to resolve this for over a month and hours of talking in person to no avail, I spoke with banker Pinkal Kharva. She resolved this issue in an hour. Everyone was very polite and professional.

If you live in Cary, I recommend this bank for your needs. These guys are great. The bank manager, Daniel is an outstanding manager, and all his team members seem happy working at that location. They will go above and beyond to help you.

Worst customer service I've ever experienced at a bank. The tellers are rude and slow. The line was long and I had my 5 year old with me. They no longer set out the withdraw slips so I have to hold the line up with my squirming child to fill one out. Then they say I can't access my money because they have an old ID on file and I would have to sit down with a manager to fix it. I have never had this problem before and I come here every month to pay rent. I have had it with the inconvenience of SunTrust.

Very nice tellers and a great staff but only gave 3 stars because of minimum balance and direct deposit requirements for their checking account. I closed my account and am staying with First Citizens Bank. But not too terrible since tellers and staff are courteous and friendly and my mom banks here. I would give 4 stars if they lowered their minimum direct deposit requirement from $500 to $250. This seems to discriminate against low income americans but that is typical of most banks so can't get too upset about it. Good bank but needs to improve its checking account requirements.

terrible service dont waste your time banking here try calling the help line no answer really

Fantastic Experience!! The tellers are the best and really strive to help. The lead teller (Ali) is awesome!!!

Worst customer service , the teller was unprofessional, and rude as I wanted to cash a check , I was helpless in the service had to opt out by asking the person that gave me check to pay me in cash better . Will not come back to this bank .

Never trust Suntrsut for mortgage needs, Worst Mortgage ever seen. They change rate just 1 day before your closing.

Alexandra is an absolute delight .....great customer service , just makes a run of the mill bank drop off a hi light of the day !!!!