Coastal Credit Union Davis Dr, Cary

I visited the Coastal location expecting to wait a while and Phil immediately approached me and asked what I needed help with! I told him and he had me on my way back home within 10 minutes! Thank you very much Phil and I greatly appreciate your quick and professional assistance!

The office closes at 5:30, and we came in today at 5pm. Robert greeted us by immediately complaining about how busy they’d been all day, and that he didn’t get why everyone was coming in (as if we weren’t one of those customers…awkward but ok) We told him what we needed, and he said “you should just do it online” and rolled his eyes. We responded saying we were already there, and didn’t mind waiting. He responds rudely “We’ll see what we can do.” At 5:30 Robert locked the doors, and said nothing to us. Several minutes later he walks over (at this point we’d been waiting 40 minutes at least) and says “I don’t know what to tell you guys. You should just go online like I said to begin with, and it’s not like you were getting an answer today anyways, and I have an alarm company that is going to be calling me any minute because it’s after closing.” That whole comment was so unprofessional. Also, mind you there were still customers in a room with an employee so the alarm comment being directed at us made no sense. But are you kidding me?! We’ve waited all that time and that’s what you have to say to us? Not even an apology, an offer to make an appointment, nothing. As we were leaving he just stood at the door, and stared at us- the doors were locked so we couldn’t open them the regular way. Instead of him opening the door for us, or even telling us how he just stared until we told him you locked the doors how do we get out? Needless to say this was a terrible experience. We have our checking, savings, and car loans through Coastal and after this experience will be most likely switching banks.

I just refinance my house through Coastal Stan Hannen was my mortgage loan officer, he was excellent he did a great job very informative patient supportive and give good advice great guy to work with.

So far have had an excellent experience myself. I have several products with Coastal by now, and found their rates are competitive. The online services have improved notably and continue to get better.

Closed my CFCU account in Fall of 2014 due to the high membership fees and other fees. This place seems more like a bank than a credit union. If you are looking for a good bank I suggest First Citizens Bank in Preston Corners in Cary. They don't nickel and dime you like this place.

This branch in particular is great. Account manager Jesse is an incredible human being, great work. Thank you.

I joined for the interest bearing Go Green checking, which is nice, but otherwise my experience has been abysmal. Terrible functionality, terrible customer service, lack of communication. I'll leave the maximum interest bearing amount in the account and do my banking elsewhere.

Great services and accounts offered here! Very unique financial institution with the use of electronic teller machines. Tellers are also available until 7 pm.

FREE COFFEE!! They have several tellers and a CoinStar machine for members and non-members. Great customer service. Also open later than most banks. Teller is there till 7pm...

I requested a money transfer to another bank, two days waiting and no money yet. I am glad I had the funds on my other bank account....