Truist Preston Rd, Dallas

After a never-ending story of long lines, poor communication, and mistakes from our previous big-name bank, we left them and came over to Truist. What a breath of calm, fresh air! We appreciate having a bank manager who knows our account and who is dedicated to supporting our business. Whenever I have a question, I can actually get it answered quickly and by a human being! They are clear, responsive and friendly. Their mobile banking app is easy to use. Although it's always a lot of work to transition banks, it is totally worth it.

They will gladly take your money to open an account but leave you no way to access that money until your card shows up a week later. Walking around with cash money is not okay and shouldn't be excepted of you.

Love this bank. People here are super nice and always help me with any issues I have. I go out of my way to get here. They make an effort to remember your name and what you have going on in your life. Dunno why the other person had an issue, maybe the issue was their attitude?

This branch is not open at all in Saturday. As a matter of fact not one branch is open on Saturdays even though they say they are until 1pm.

Very bad customer service !!! Terrible customer service