Truist Duraleigh Rd, Raleigh

Can’t understand why they don’t open Normal business hours and pay employees more

Woman at the bank could barely speak English. Could do nothing to help verify account information.

The girl employee at the front desk on the left when you walk in (there was only 2) at 11 am on 07/26/2019 was very rude and unprofessional. Makes you wonder why do banks claim to be professional when they hire the most unprofessional people. She refused to help potential future members of the bank and was very “ratchet”. I hate to leave bad reviews but those employees was very unprofessional.

I just wanted to take a moment to offer some serious praise for CARLOS LIRIANO—the branch manager at Suntrust bank in Raleigh on Pleasant Valley road. I’ve never taken the time to review a bank employee before but this gentleman went so above and beyond the call of duty to cheerfully help me resolve a faulty debit card issue that I had to give him a shout out. He spent at least 20 minutes going back an forth on the phone with Suntrust corporate, explaining that I was NOT able to use my card due to an erroneous fraud alert (despite them consistently claiming the card was fine)...he advocated for me, was the height of a professional, was kind, cheerful, and just all around excellent to deal with. He made a really annoying situation surprisingly pleasant, and deserves some real kudos for his genuine attention to customer care. Thanks so much, Carlos!

We have all our accounts with SunTrust including our business accounts, everytime we go into this particular bank to get something notarized, the manager always has an excuse as to why other people are more important and she has no time. The other SunTrusts will bend over backwards to help, not this branch. They need a new manager

Just a heads up this Suntrust Bank is closed and moved to 3000 duraleigh road raleigh nc. So don't get pranked like I did.

I had an amazing experience at this location. The people were so friendly and helpful. They were super sweet to my daughter too. I will definitely be back!!

I found them to be very professional, and they made several suggestions that will save me quite a bit of money!