Truist Lake Underhill Rd, Orlando

Hackers drained my account of all money and left me over drafted can't get a refund on my overdraft and it took 6 days on the phone and in branch for them too say it could be 90 business days too get my money back so all my pay checks added just go towards over draft fees and fraud they can't re fund for 3 months.

Update—the below review wasn’t for Truist, rather prior to the merge BB&T. Since the Truist merger I must say it is a much different and peasant experience Upgrade to 4.5 stars. — OLD original BB&T review 3 stars —> They may be a decent bank, but when you close your lobby to customers directing them to the drive through, yet you do not have a drive thru lane that will allow commercial trucks and/or even trailers to get through, you pretty much tell the working guys to find somewhere else to go. Doesn’t really make sense to have a nice building and lobby that customers aren’t allowed inside of. Most other banks seem to be able to have their lobby open somehow.

This bank has, on more than one occasion, displayed a lack of professionalism. From not honoring a referral bonus, to not issuing a checking card and lying about it, to cancelling a card for fraud when I called to ask about a charge on the account. I stated to the representative to not take any action as I was just calling to get the phone number for the company involved in the pending transaction. Today I get to go and update all my accounts on auto pay due to that representative doing the opposite of what I asked her. You can do better than this bank. There are a few online banks paying much better interest.

Half of the time, I cannot get access to my money. The ATM is not working most times and I cannot get a person on the phone... since the other branch on university closed I do not have options in this area.

I've only been to this location and a handful of times and we're always treated with so much respect. They are genuinely excited to see us and hear from us. I really enjoyed my experience at this location every single time thank you ladies! You're all wonderful

Always pleasant ... feels like a hometown branch!

A bank where customer service is most important, check it out for yourself.