Addition Financial N Alafaya Trl, Orlando

I had a wonderful experience here at Addition Financial. Everyone was super nice and Pamela who helped me with what I needed today was great throughout the entire process. Thank you so much!

When they were CFE, I kept $250 in my checking as I had a loan with them, and had to keep the minimum. I paid off the loan, and decided to keep the checking account in case I intended to keep good standing with them, and was assured that $250 would allow me to ignore the checking account and never worry about it. I checked in today and was told I only had $172 and change due to low balance fees.

1/5/2020 I opened an account here in 2016 as a secondary to save money that I can’t touch. I guess they charge a fee now for accounts that aren’t used in 12 months. I’m going to close my account as they have charged me 6 months of dormancy fees! My husband suggested that I try to get that money back, but this place charges for notary and cashiers checks! I highly doubt they will give me my money back for trying to SAVE money in a savings account. To be continued... 1/10/2020 So I went into the branch this morning and requested to close my account. As suspected, the Member Service Representative asked me why. Due to my long pause, she knew I had a list of reasons. My main reason was the dormancy fees. She offered to rectify this and keep me as a customer. I obliged to listen to what she had to offer and basically she said she would try to credit my fees back if I continued as a member. She also gave me options so that I could avoid future fees. I was pleasantly surprised. She noticed I had a teacher account which offered a deferred savings that had a higher savings rate. I was excited and was already making plans to start utilizing the deferred savings account! The rep said she had to get it approved by her manager, so I discussed our future investment with my husband as we waited for her return. Unfortunately, she wasn’t able to grant all the fees credited, but her manager approved 4 of the 6. I was completely bummed. I already went in knowing that if all the fees weren’t dissipated, I would ultimately close my account. I give this rep FIVE STARS. I don’t want to disclose her name for privacy reasons, but I am sure she knows who she is. She almost closed the deal. Thank you! Prior to closing my account, I started to ask about the other reasons I wanted to close. I inquired if they had free money orders or notary. She said no to both. I didn’t even get to ask if they had 24/7/365 customer service. All these benefits I have with my current, main credit union. I would have kept the rating at a 1 Star, but the rep did everything she could to save me. She is the only reason I gave an extra star.

my experience today was very good. However i have been getting irritated with you recently. to extent i am looking to go elsewhere. we have been doing business for many years. But recently I am not happy.

I have been with Additions for over 7 years and have yet to have a negative experience. The people at this location are always friendly, polite, and above all, helpful! You can literally ask them anything and if they don't know the answer, they find it quickly! It has really been a pleasure banking here.

Vanessa provided exceptional service and everything I needed. Thank you!

Nice envyroment, quick help. Employees always courteous with smile in their faces especially Ms.Pamela Linville, Member Service Representative and Mr. Anthony Mcadams,Teller both make my questions have an answers and always give me good advise about my account, so for that I recommend this Institution. thanks for your services.

I know Xiomara from the bank since I joined and she is a valuable asset to me and the bank. She is always smiling and ready to assist me when I need help. Next time that i'm in the bank I will let the Manager know how good she is.

Rachel was a big help. She listened to an issue that I had and was able to resolve it quickly. She was very professional about it.

Yesterday I visited the Alafaya Trail branch in Orlando for a problem in my account, and I was attended by Rachel, who quickly and very kindly fixed the situation on my account ... I am very grateful and satisfied with the attention and professional service that it was given to me by her ...