Truist N Main St, High Point

I called ahead to see if BB&T could provide a service. I needed a medallion signature garauntee for a name change on an account with USAA, which doesn't have local bank branches. BB&T confirmed hat they could provide this service over the phone. They told me I could come by immediately and be helped. I had to wait for 30 minutes before I was assisted. Then I find out that the service requires I have a BB&T account. I let the representative know that I would be willing to open an account with them. The woman told me "she didn't feel comfortable with me opening an account or providing the requested service." We could have had this conversation over the phone. I wasted an hour only to be turned away. BB&T has lost my business again. I was a customer 20 years ago and considered returning. Your rude treatment of a local, NC native, military veteran have cost you a loyal customer a 2nd time.

Horrible experience I had today for the 2nd time and it was all due to the blonde haired girl in the drive thru window. Usually my experience has been great throughout the years but this is the final trip I will be making to this branch. She is rude and has no customer service experience what so ever.

Ever since I lived in High Point I’d go to the actual ATM and deposit my check and cash because I never felt comfortable going inside. So today I did and got greeted from a nice lady at her office. Went to desk to exchange my money for some change. One of the ladies helped me. Didn’t even know if she was done counting my money because just simply handed me my change to me. I was like “ so is everything done? “ I’m not just going to walk having them think I walked out with the wrong amount of money that I had. There was no “have a nice day” or “thank you for coming” This is also why I don’t go to the drive thru either. I’m going to stick to going to the ATM.

The people at this bank are RACIST! As well as extremely disrespectful. This place was so dysfunctional! Every time I go there the tellers are talking in a disrespectful manner about their managers and the managers are talking disrespectfully about their EMPLOYEE'S!!! If they will tell ME these things as a customer how in the world do they get any work done among theirselves!! ABSOLUTELY RIDICULOUS!!

It’s taken over an hour for them to transfer a check over the workers here are slow af

My wife chose this bank out of a few others for her small business. So far it has been an excellent choice, great service

Be ready to wait they are in no hurry

Excelente servicio.todo el personal son muy agradable