Truist Koger Center Blvd, Richmond

I belong to a civic organization and we have our 3 checking accounts with SunTrust. Our new Treasurer and I arrived at the branch to put her on the signature card and were told we could not do it because there is no manager present and that the manager may not be present during the week. Because of our jobs, we are only able to come to the bank branch on Friday afternoons about 5:30 and on Saturday mornings. Your bank is not accommodating for working people. How can people get their business taken care of if there needs to be a manager present and you don't have one working? This is unacceptable. I am happy I do not have my personal account there and I never will now.

I've had issues with this branches ATM many times. This last Tuesday I went there after work to deposit cash in the ATM as I frequently do, Tuesday night it was down and was unable to deposit. The next day they hit my with 7 overdraft fees! I've contacted the main office and they refunded 1! One! After speaking to this branch, they told me there is nothing they can do about it! Poor customer service, especially during these trying times. Think its time to move on from Suntrust all together. I work late and rely of functioning ATMs, they do not have these!

They need to have security lights for the ATM I have to get out of my car and it’s pitch black outside no lights anywhere besides the front doors anybody can come and rob you something needs to be done about this

Cathy is the best teller! Always knows her customers by name and goes above and beyond to make sure everything is taken care of!

Manager Hoa Duong is an amazing person. She thinks outside the box to help her clients.

Go see Cathy. Cathy is wonderful and a beautiful person. Best teller.

Go see Cathy! Great service, very professional and very welcoming!

Branch manager at this location is amazing

This is my suntrust of choice on southside....very friendly but professional.