Truist Prosperity Lake Dr, St. Augustine

Worst experience with a bank ever. If I can give negative Stars I definitely would. We've been a SunTrust customer for years with no problems. Please Google Truist reviews and you will see the crazy amount of problems all of their customers are having with this Bank. They have predatory practices with their fees and policies and will not correct their mistakes. The main issue with many others and with us is Bill pay. They will send out checks that they will allow to be cashed up to 10 days before due date that you have requested and will not correct the issue. Please before banking with them do some research they are absolutely horrible. I am patiently waiting for the class action lawsuits that will be happening against this Bank. We have reported them to all of the major financial institute watch dogs and reported all of shady practice's we have experienced with them.

I’d give 0 stars if I could. I’ve not had a good experience with Truist at all. Branches only open 9-5 M-F no Saturday hours. The sites say 6pm on Friday, not true. None of the ATMs are cash deposit capable that I’ve found yet. How are working people supposed to deposit cash or make it to speak with someone

Michelle Williams helped us and in many years of dealing with financial institutions we have never had such outstanding customer service.I would highly recommend this branch.