TRUE Community Credit Union Whittaker Rd, Ypsilanti

This bank is severely understaffed and obsolete! By far the worst bank I have ever used from the unprofessional staff right down to the lack of technologies. Do not bank here if you want your money when you NEED it! This bank horribly mismanages your money!

I was a customer here for years while I lived in Michigan. My first year or so with this credit was relatively uneventful. It went downhill from there. There is little to no customer service for starters. I thought I was crazy when I would walk in and felt like the tellers were staring me down like I'd just walked in on their juvenile gossip sesh and that I was inconveniencing them for coming into their work space. I don't know why I stayed with them so long. Once, they took $400 from me because they processed a check twice or something. They didn't really explain what exactly happened, but did treat me like a criminal and refused to apologize when they realized it was their mistake. And they also couldn't understand why I was so upset about that situation either. Every visit there was exhausting, trying to be polite and pleasant and they stare at you blankly. I had an experience with a fraudulent charge and they basically told me there wasn't anything they could do to help me and I needed to call the retailer. Then when I finally move unexpectedly, I didn't have time to change banks and that became a problem for them too. I know plenty of people who had a CU in one place and moved and it wasn't an issue and as far as I know, it's really not a big deal either, but to them it was. I finally closed the checking card associated with the account a few weeks ago after a fraudulent charge and just didn't want them to mail me a new card in a new state because I didn't want to waste my energy fighting with these people. Wanted to know the best method to transfer funds to a new account, and the only way according to them was for me to be present in the bank. Whereas with other CUs you can transfer from one CU to another. So I guess that brings me down to lack of technology. They just now got an app, they can as of like 6 months ago do mobile deposits but there's so much else you can not do with this CU. This place is a combination of terrible customer service, although I did see a teller be REALLY nice to a white guy one time, and then when it was my turn, she was basically disgusted with my presence and lack of technology. Go somewhere else. The fact that this place had no fees is what drew me in. But it's not worth it. The staff literally treats you like you're a garbage can. It's also obvious to me that whoever might be running this place doesn't care about customers because they would have responded to all the other negative reviews by now. It sucks that I don't have my WFCU card anymore for one reason: when I would use my card, sometimes the cashier strikes up a conversation about what 'Washtenaw' is and I get to lovingly talk about my little town in Michigan. This CU gives Ypsi a bad name.

My husband and I will be moving all accounts. This is the 2nd time within a month that their system has been down due to technical issues. During their "technical difficulties" period your debit card is suspended and no account information is available online. The first time I was at Walmart with $250+ worth of groceries and it was declining my card how embarrassing luckily I had a charge card. The second time was today a Friday when I was off to pay bills and again buy groceries. But luckily I figured out they were once again down before I got in line. HOW ABSURD AND UNACCEPTABLE! I am DONE with them after 10 years of banking. Sad I try to give my business to local peolpe but no more with this place they will not inconvenience me ever again.

They wouldn’t get one star from me !!!!! 🤦🏾‍♀️, How is it that we can not contact anyone if we are having banking issues outside of 5pm. Where is the customer service? I’m sick of talking to the ladies in the bank who are rude! How the hell do y’all think it’s okay to try to dictate my money ? I literally have to argue with them to even file a dispute! I will be switching.

Worst customer experience ever. The lady that answered the phone was rude, acted like she didn't want to talk to me, and I was put on hold for 15 minutes before I decided to hang up. I work in customer service/sales and if you don't like your job, then go somewhere else. I plan to finance through a different credit union due to this.

Love this credit union! I have been dealing with them since I was 13 and my dad has been with them forever. They are always friendly and and considerate!

Absolute joke. Website is out of 1995