The Money Source S Broad St, Meriden

If I could give less stars I would. I have never worked with a company that is so GROSSLY INCOMPETENT. Without getting into all the details of my mortgage, I'll just say I have had multiple calls with them regarding my forbearance and refinancing and 90% of the time the person that I speak with gives me incorrect information and then when I speak to someone else a week later it's a totally different scenario. The mistakes that they have continually made on my account are inexcusable, from taking out my mortgage payment twice within a day of each to incorrect numbers on my new loan and that are only a few of the mistakes - COMMOM YOUR DEALING WITH SOMEONES MONEY AND HOME!! You can never speak to your assigned "customer care person" I honestly don't even think they exist! Every time that I ask to speak to a manager no one is "available" and they will return my call within 24-48 hours....REALLY it takes that long for a return call. So unhappy with this Mortgage Leander and I will be looking into financing with a reputable, competent company. I can't express enough how unhappy I am with their services.

This company took over servicing of my loan after a refinance and it's been a horrible experience. They always miss the deadline of paying for my insurance and I need to call them, navigate through endless phone menus until I can get to someone that can help and then it still takes about 30 minutes of my time. They have responsibility to pay the insurance, they have an escrow account with more than enough funding, it's just pure incompetence. Very frustrating.

Worst company ever. Every time you call they just put notes in the account. All the departments are disconnected. There is no escrow section and they can only message them. I think they must contract out their customer service or something. Problems are never solved by the people to speak to over the phone. They submit notes for someone behind the scenes to eventually get around to resolving the issue. It'll likely be over a month away too!

If I could give no star I would. The worst company ever ! Reported I had several late payments but was taking my money and then reversing the transaction. Reported this on my credit. Incompetent at its finest.

Our home was damaged cause of hurricane Ida. Our insurance company issued a payment to make repairs. We already had to wait for check to be sent from Insurance company over a month and now we have to go thru tms to get our money. The sent a "partial payment" more like a fraction of what the insurance company sent and they expect us to make 50% of repairs and get one of there inspections to have more money released. I want to go on record now and say if any more damage happens to my home it will be a direct result of you holding up our insurance funds to make repairs that are needed. I will be holding you TMS personally responsible and I will have no choice to take legal action. It's infuriating to say the least as to how we feel.

Don't know where to start with this company. My mortgage was sold to this company by vanguard in Melville Melville NY five years ago. We have been having problems from day 1. Lately very coronavirus hit, we asked for help, we were sold to do forbearance. We signed up for it but never miss any payment. I called them to take us off that. The company never reported our payments for the 2months, so our credit show no data reported. I called them but was bounced around with not answer. Was told there is nothing they could do. I said but we made payments for those months. Am not asking for any help. I just want you to report to the credit bureau that we made payments. Another one is for November last year, we made payments but their customer service didn't pull the money out.i called them to notify them that the money has not been withdrawn from my account. They acknowledged the error but reported us late to the credit bureau. Don't know how these company operates but I think the government have to come in,maybe pull their license.

just now Very disappointed in this company we have a home loan with Money Souce and We submitted our documents in July 2020 and their office verified documents were received on Aug 14, 2020 to have a partial lean release for our property and we were told 45-60 days and still today Nov 16, 2020 we have not been able to get the completed documents from the department. Every time we call for an update we get the run around or misleading information very vague and nothing concrete. We have asked to speak to a supervisor on numerus times and still till today have not received a call from a supervisor to assist us in this matter. We are current with our mortgage, taxes, insurance and there is no reason why we are unable to get the same service as we give the company by paying our bills on a timely matter. We are very disappointed in the way this company has handle this entire matter. This is beyond unacceptable and we will lose this buyer if your company does not complete these documents immediately. I will have to resolve to legal matters if this happens. This company has not followed the appropriate procedures on the guidelines we were told from the beginning that this would take 45-60 days once your company received all documents and the fee that was charged to us.

They are fraudster. Completely useless online but their automated phone will force you to listen very long message. Recently I refinanced my mortgage through Ally, they sold me to this fraudster without my consent. I received roof insurance check since more than two week. They are not responding me how to get it endorsed over the phone, no online messaging system exists. I sent several emails but this fraudster not responding. There is no way you can setup online auto payment. I have no idea why they even exists or the land is now completely lawless?

This company had my mortgage and was just paid off over a month ago and I still have not received my escrow payment which was supposedly mailed on the 11th of February. It is now the 25th of February. I would not recommend them or there absolutely horrid customer service. If I could rate negative 5 stars I would. Shady as can be this company.

If they service your mortgage keep a close eye on your mortgage and escrow payment history and beware of forced-placed insurance policies purchased on your behalf (and with your escrow) due to inaccurate record-keeping. It feels like this company was slapped together in a weekend. When you call the customer support center, be prepared to suffer through childish circus music for 30 minutes before speaking with an entitled, surly, and immature "customer care-ologist" who cannot do anything to assist.