The Bank of Austin N Mopac Expy, Austin

DO NOT refinance your home with Texas Partners Bank/Bank of San Antonio! Be wary and make sure you get something in writing. Former employee, Carl Arceneaux, did not process my paperwork to lock in my rate and Kaylene Beck will not honor the previous terms. I started this process at the end of December 12/29/21. Provided pay stubs and bank statements as needed. Red Flags 1.) They kept asking me for Pay Stubs & Bank Statement at the beginning of each month for the past 3 months. I have provided statements dating back to Oct 2021 thru Feb 2022. That is 5 months’ worth of statements. 2.) Beginning of Feb, Carl mentioned they had to hold off on processing paperwork until they saw my annual property tax notice. Didn't think much of it at the time because I thought we were locked in. 3.) My expected closing date was supposed to be March 6th. Comes & passes with no word from Carl. I tried to contact him by email and phone, no reply. 4.) Kaylene replies with this message 03/10/2022... "We have received the verification of mortgage back from Wells Fargo. The best rate that I have right now is 3.875%. Do you want me to go ahead and lock that in? I do need to get a couple of things from you: February bank statement for Wells Fargo accounts Two most recent paystubs. The last one we have is from 2/1/22" 5.) I was quoted 3.375% at the beginning of January, and in good faith waited for this to close. 6.) Today, 03/21/2022… I reached back out to Kaylene and Texas Partners Bank to voice my frustration and the best rate they can give me now is 4.25% on a 30-year fixed.

We moved our company banking to The Bank of Austin and found the whole team, from the President down, to be extremely professional, courteous, understanding and very helpful to each unique situation or need. We plan to be here for a long time and highly recommend them for your personal or commercial bank.

Our small business moved accounts to Bank of Austin from a National bank and we are very pleased. Great personalized service for our particular needs. It is always very easy to get a hold of someone knowledgable who is ready to assist in every way possible. They go out of their way to make sure your banking needs are met or exceeded.

Very professional bank that has great customer service.