TASC (Total Administrative Services Corporation) International Ln, Madison

Right now I am REALLY frustrated with TASC. I've been trying to get my prescriptions and even though is says that I only need to swipe it with an eligible charge, the card has been DENIED. I called and of course the company was closed, but I got the automated system that said that it the card was activated. But the card was DENIED again. I've been calling for a solid 30 minutes this morning and all that the phone does is ring, nobody ever answers, not even a machine. It just rings until it cuts off. That is not good customer service and I'm really getting fed up.

I have been using my PEHP for 3 years with no problems. Until TASC. They are the worst company so far. They have denied every claim I have submitted. Their phone customer service is rude and uneducated of the process set forth by my previous employer and the IRS.

TASC has knowingly lied to our entire company. My employer decided to change HSA account administrators, so we were forced to transfer our funds to a new administer. TASC had kept our money tied up for 3 weeks, money that I put aside knowing I would need the money over a year ago. Image if your bank took your entire account and lied over and over again about sending it to a new bank. Shame on TASC. They arn't hurting my employer, for changing companies. They are only hurting people who tried to put money away and do the right thing.

TASC was chosen by my former company to administer my COBRA benefits. After they were pre-paid for 6 months of premiums, they failed to inform any of the carriers (medical, dental, vision) of coverage until I and my former company made several calls and inquiries stretching over 2 months. I continued to receive medical bills indicating I was uninsured from doctors and the TACS help line was anything but helpful.

It is patently obvious that the state of Wisconsin chose to work with the lowest bidder for FSA management, and they had the lowest bid for a reason: TASC's website and app are so poorly designed they have the quality of a college kid's part-time side gig. Their customer service is nonexistent and worthless. Fortunately, there are still a few months left until the end of the year, but I have no idea how much is in my account and TASC's customer service has yet to respond to 2 requests for help as to why my balance has disappeared. The tax benefits of having a FSA account are great, but working with TASC is a complete and utter nightmare, and I'm starting to wonder if the savings are really worth the aggravation. I miss WageWorks and rue the day the state decided to contract with such a joke of a company.

Very poor experience this year. You look at the claims and they look like they have been accepted when you pay them with a card they gave you. Then oops they send you an email saying the opposite. they make it sound like you only have so much time to claim and not until the 31st of March. Then the website doesn't wprk to send the claim in on. Now they want more paperwork. WOW!!!!!

The reps at TASC are not good at customer service. Placed me on a 20 minute hold to reach the manager about my Dependent FSA account; she got on the phone didn't address my questions, placed me on another 10 minute hold then hung up on me with now no resolution. Very dissatisfied!

This company has been absolutely horrible to deal with. Worst customer service I have ever dealt with in my entire life. The executives should really take a look at revamping their system. It took me 10 months to file a claim "properly" and customer service always blames it on me. It only took me 5 times and I still don't know if I will ever see a reimbursement. An employee should not have to jump through hoops like this. I would not recommend anyone using this company.

Website and app are impossible to use on mobile. Failed to mail their reimbursement debit cards for two months after coverage started. Lost a key form for my dependent care benefit that contains sensitive info (and prevented timely reimbursement).

Impossible to get claims to go thru their website. Says you can send 5 at a time, that would not work, tried 2 at at time, that didn't work, then did get one to go thru, tried to submit others again next day and they came up with a bunch of red x's in the fields on the website and would not allow submission to continue. Finally gave up, they kept my money and used to pay others deductions. Were supposed to refund it to the company. Trying to find another company to do business with as soon as possible. Impossible to communicate with. Have to send in electronic request for help they may get back to you in a few days.