State Employees’ Credit Union Matthews Township Pkwy, Matthews

In May, or even a couple months ago I would have given 5 stars. They've helped us get our home loan, car loans and so much more to help us. However, I highly recommended them to my parents to help them get a home here from WI so they can finally spend time with their 1 year old granddaughter. They were pre-approved, found their dream house and got their offer accepted - then the bank turned it sour. Someone we've never met or heard of, Sonya, took on their home loan and was 1. Extremely rude to them, 2. Made mistakes on the papers to sign and when made aware of it just told them to sign anyway and she'll fix it later they were just delaying closing. 3. Didn't listen to them about moving here from out of state causing their approval to be void and not take responsibility for being told this and ruining their chances of getting their dream home. They literally ruined our whole family's Christmas and all they got was a "sorry". I am highly disappointed in how everything was handled, in the hire of this incompetent, rude woman, and feel so guilty for recommending them so highly when they had other options and possibly could have been moving in in a couple weeks!! Again, before this we always had such great experiences here. But this has put such a bad taste in my mouth, please if looking into buying a home, or anything IMPORTANT. Do not talk to Sonya, you'll just be disappointed and heartbroken. I am not one to post something like this, but this has just broken me this holiday season.. Merry Christmas.

Great experience getting a car loan and great rates however, in today's times unless one has a bank account with them the State Employees Credit Union does not offer any way to pay a loan except to send a check by mail, go to a branch and pay in person or have automatic draft. That is absolutely rediculous! Will not even take a payment over the phone! It's time for our credit union to catch up to current times. Why not accept payments online or from another bank electronically? This is the reason for the 2 stars.

Worst branch ever. Never heard someone tell a member to Google how to establish credit! If a member ask you for help. It’s your job to assist. There is never a miscommunication on Google! our family has been with credit union for generations and this branch is horrible!

This branch is always super helpful whenever we need support and help.

The staff are always helpful and polite. Several of them know me by name and greet me when I come in. I'd recommend this branch to others.

The entire staff here goes above and beyond to help meet your banking needs.

The team is very polite and very helpful😀😀

Website very efficient. Never had a problem.

Been a me!mber since 1999' all good.

Don’t use the atm at this branch! It takes your money and doesn’t give it back or go into your account. When you file a dispute, it takes any where from 1-10 days for the money to get back into your account. If you have immediate plans for your money, DO NOT DEPOSIT INTO THIS ATM! Member services can not help you on the weekends. It doesn’t matter how long you’ve been a member. Atm Technician only work Monday - Friday. This has happen twice this week. Their option for me was to take out a loan on my own money! SMH absolutely ridiculous. Will probably be changing banks asap! Regardless of how long I’ve been a member!