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Fifth Third Bank & ATM Matthews Township Pkwy, Matthews

2.2
(10)Loan Agency
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1818 Matthews Township Pkwy, Matthews, NC 28105, United States

+1 704-841-2202

https://locations.53.com/nc/matthews/1818-matthews-township-parkway.html

  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–6PM
CLOSED
    Fifth Third Bank & ATM 01
    Fifth Third Bank & ATM 01
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    Reviews

    2.2/5.010 Reviews

    B

    Bryan Swaringen
    1

    The more I bank here, the more I understand why the reviews are so low. Constant misinformation and horrible customer service. The number of bad experiences I’ve had in just 3 years of banking with them is unacceptable. Spoke with a manager (Dustin Curran) less than an hour ago about picking up something from the bank. He confirmed it was there and said, “Sounds good.” Drove all the way to the bank to be told they didn’t have it. Plus, the manager had left for the day. When the employee called his cell to confirm the conversation that I had just had with him barely an hour ago, he literally said, “Oh yeah, I told him we didn’t have it.” Strongly considering switching banks. These are not the type of people I am comfortable trusting with my money.

    Response from the owner

    Hi Bryan, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

    R

    Rob winger jr
    1

    Experience so bad I have contacted the NC Attorney General and Commissioner of Banks. What they are doing is literally causing my business to fail. Do not bank here. Won't release funds on a business check.

    Response from the owner

    Rob, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

    J

    Jean Castillo
    2

    I've had a lot of bank relations and experiences and this is by far the most disappointed I've been. Not only do they really stick it to you on the interest rate, they also have dubious fees and take forever to do their processes. Agents are under-experienced and in general the online competition completely eclipses their interest rates. The only reason for a second star is that they take their chances if you're in tough waters.

    Response from the owner

    Hi Jean, I understand and apologize, but in order to help we need to speak with you. Please call us directly at 877-833-9973. Thanks, I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so, we need to talk to you. Would you mind calling our social media team at 877-833-9973?

    J

    Jennifer Rhodes
    1

    This bank has the worse customer service I have had to deal with in some time. The girl with braids who works the front counter is the rudest. (don’t know her name) She is totally unprofessional. They are consistently understaff. After waiting in line for at least 10 minutes and then when I get to the front to make a with drawl. She asked if I had a deposit slip ready. I stated no. She then had me step to the side to fill it and then return the back of the line. If that is the process, then please post on the front door to have items ready before getting in line. The I thought coming into the store would be faster because the last time I was in the drive through it took over 30 minutes. Been in customer service business over 10 years and this is NOT customer service. Atmosphere of this location is very uncomfortable. If I could leave no stars... I would

    Response from the owner

    Hi Jennifer, I'm concerned about your message and would like to see what we can do to help. Please call us at (877) 833-9973Thanks.

    K

    K N.
    1

    This complaint is against Kristen Cuccia (KC) negligent and unprofessional for open a promotion checking account at 5/3 bank. My wife and I opened accounts at 5/3 bank (1818 Matthews PKWY, Matthews, NC 28105) on 9/20/19 for the promotion bonus offers. Both accounts were handled by KC. She opened accounts for me without any issues. But when she open accounts for my wife, KC was in a hurry and wanted to leave early on that Friday around 3pm. The most important was she negligently didn’t go through the promotion requirements details with us such as minimum deposits, etc. That caused my wife account didn’t qualified for the promotion bonus. My promotion required minimum deposit of $250 and I deposited $300 to open a new checking and $25000 to open a new money market account and I ended up receive a promotion bonus. Since we believed both promotion offers were similar, but KC didn’t go through the promotion details with us; so we expected both offers’ requirements were the same as my offer, so I deposited the same $300 for my wife a new checking and $25000 for open a new money market account. So total deposited $25300 on 5/3 bank on the same day for new accounts under my wife name. Unfortunately, my wife offer was required $500 deposit instead of $250 as my offer (found out later on 12/20/19)! But KC had never mentioned, reminded, nor advised us about that amount when we were opening those accounts! We would like 5/3 bank to honor the promotion offer bonus of $500 to my wife since that was 5/3 employee Kristen Cuccia negligently did not go through the requirements with us nor remind us what was the minimum deposit requirement. We were the new customers bring the promotion offers to that branch and expected receive the best advise from the banker in order to receive the bonus. Unfortunately, we didn’t receive the service we expected from KC; especially, KC was not an inexperience banker, in fact, she was a branch manager of that location! We were disappointed since we found out my wife didn’t receive that bonus on 12/20/19, we wish KC should have let another well experienced banker to take care of us since she wanted to leave in a hurry on that Friday! We had learned do not trust any bankers from now on as they may not looking after for the customer best interest! We are evaluating being continue be customers of 5/3 bank! Since KC was a branch manage with such negligent and unprofessional toward customers, I’m question other tellers under her management would getting better? No wonder the Matthews branch review is SO LOW as 1.8 stars out of 5 under her management!

    Response from the owner

    Hey Kevin, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

    L

    Lamin Andrews
    2

    Called to initiate a wire transfer, was told I had to come into branch or call corporate. I called corporate and they informed me that a branch manager has ability to initiate a wire without me present. Inaccuracies may cost me damages, not being able to send funds in time for home purchase. Would appreciate you keeping you staff better informed on products you offer.

    Response from the owner

    I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

    R

    Re
    1

    I have been to this place 5 times in 1 month! And not because I like the staff here but because I was told by one of the workers here that there would be $200 given to me for opening a account and getting a direct deposit from my employer. Which I did. I was told wait 5 business days and it will be given to you. 1 month and 29 business days later it still has not been deposited into my account. If this doesn't get resolved I will close my account and go to a credit union like I should have in the beginning. The worst thing is that every time I walk in and speak to someone they say it will be done in 3 business days.

    N

    Natalia Kazana
    1

    One of the worst banks I have ever experienced. And I keep giving them the benefit of the doubt but ever time I'm more dissatisfied and disappointed. I try speaking with a manager and nothing. They always have an excuse for me not to speak with a manager. Its ridiculous. Save yourself time and energy and bank somewhere else. I do not trust them with my money anymore.

    Response from the owner

    Hey Natalie, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

    B

    Brittany Jones
    1

    This an absolutely terrible bank in all areas of service. My husband tried to cash a check from his boss at this branch. His boss banks through Fifth Third Bank and the checks are written through this bank; however, to cash the check as a non-member it was going to be a 1% fee. On top of this ridiculous fee requirement. The individual assisting my husband in this branch was incredibly rude, seemed to be put out to even have to be at work and do her job, and did not offer any way to proceed through this situation, in fact she could care less about what we as customers needed. As a result, I would never considered banking with Fifth Third and would caution anyone who is looking for a bank.

    J

    Jackie Slavetsky
    1

    Terrible customer service. After 30 minutes they couldn't fix a substantial check that was deposited into another business account. Had to return and stand in line for another 15 minutes. They give priority to those using the drive up window. Only one teller working on a Saturday.

    Response from the owner

    Jackie, We'd like to look into this possible error. Please give us a call at 877-833-9973 so we can resolve this for you. Thanks!

    Personal loan Providers Nearby in Matthews

    FAQs

    • 1. How to Connect with Fifth Third Bank & ATM?

      You can contact them at +1 704-841-2202 or visit their website and fill out the request form.
    • 3. How Can I Request a Loan from Fifth Third Bank & ATM?

      To get loans from Fifth Third Bank & ATM, you can fill out the request form on their website or pay a visit to their office. You are likely to drive there when getting title loans. Explore our site to obtain detailed information about car title loans.
    • 5. What to Do If I Am Unable to Repay My Loan?

      Loan defaults can have negative effect on your creditworthiness. Connect with your lender if you have difficulty repaying the loan.
    • 2. How Do I Get to Fifth Third Bank & ATM?

      Their office is located at 1818 Matthews Township Pkwy, Matthews, NC 28105, United States. Open a Maps app and get driving direction to Fifth Third Bank & ATM.
    • 4. Is Fifth Third Bank & ATM an Agency or a Lender?

      Fifth Third Bank & ATM is a Bank helping you solve your financial problems. Enter our website to get small personal loans for financial emergency fund.
    • 6. Does Fifth Third Bank & ATM Offer Loans for People Who Have Bad Credit?

      Yes. You still have chance to get loans with Fifth Third Bank & ATM even with bad credit. It is also available to get personal installment loans with bad credit scores with our platform. You can also learn more about personal installment loans via our website!