State Employees Credit Union Emilio Lopez Rd, Los Lunas

The staff here is amazing! I was greeted immediately by Analisha,Jessica and Natalie. Toni the loan officer is fabulous!!! I was able to refinance with no hassle.This credit union is highly recommended for anything needed. Customer service is outstanding!

By far, the worst credit union. I paid off my vehicle loan and was promised the title would be sent to me. I waited for over a month for the title to arrive and it never arrived so I had to contact SECU customer care only to be told the title was never sent. The manager and operations supervisor should be responsible for making sure a customers title is sent to them in a timely manner. Overall, i reached out to the title team in Santa Fe and they never followed up. Poor POOR customer service! I finally was told by a rep in Santa Fe that they could release the lien to go out of MY WAY through the state to have the title released to me and that was a mess! The state didn’t even know what they were doing after reaching out 5 times to them. Complete waste of my time and completely unnecessary! Most, but not all of the people have become too comfortable in their positions that they only pick and choose who to assist with specific needs. If I could give this credit union negative stars I would. I am so disappointed with YOUR services!

Today I was assisted by Toni. She was amazing, helpful and patient. She an amazing asset to the credit union!

This has to be the worst credit union! Used to be great. Service is slow. They treat their employees bad, They hire the most incompetent people to work here. I’m surprised this credit union is still in operation I do not recommend coming here to do business with this place The only person that really knows how to do her job here is the older lady that’s a loan officer that’s been there awhile I know her name starts with a D and thats all of the bunch! Hire new people at this credit union including the branch manger she is awful and under qualified!!!! The worst!!

This used to be a good bank, but I have been unhappy with the service. Three weeks ago I called to have a auto withdrawal stopped. The woman that helped, told me it was taken care of. 2 weeks later the funds were still coming out. I went to the bank and the lady that helped me apparently wasn't listening to what I was saying because I told her at least threes times that this business was withdrawing 2 times from my account a month. She apparently stopped one auto withdrawal but not the other. Today I go back and she said she didn't know she was to stop both, after I told her many times. Now I notice that they charged me another stop payment charge for $ 25.00!

Spoke with loan officer Toni and she is a definite asset to this financial institution..when I am ready for a vehicle loan, I will remember her name. She appeared to care about cultivating new accounts..unlike the Belen branch.

I don't bank with this company but a friend does, did you customers know that if you deposit checks in their ATM, they hold the checks for 5 days, and if your funds are low enough rather than clearing the check they penalize you 30 dollars. And then when they choose to clear the money you've already deposited they steal it from you for their penalty? Wells fargo is the way to go at least they'll alert you by text, email and phone.

Best bank I've had and always ready to help.

Do not make the mistake of opening an account here. horrible customer service. They don't even bother asking for ID which makes it very possible that your account can be compromised.

The worst service ever stayed in a line with 9 other people for 30 minutes only 2 tellers! Not even a sorry for your wait or anything! It’s the beginning of the month should be fully staffed!