Nusenda Credit Union Main St, Los Lunas

Still So Disappointed With Nusenda I Went to the Drive thru and the lady was rude.. This was a month ago.. My Daughter n Law went in today 5/6/2021 to pay My Son's Bill and the Lady in the drive thru was Very Rude as well she made Her right down all the information instead of asking her. Something needs to be done with this branch.. I give your bank Zero Star's because all The Lady's are all Rude..

I was making a purchase and needed VIP approval. The bank needed to verify me and I spoke with Customer Service and an awesome person named George helped me out. He went above and beyond helping me. He asked when I would be making the purchase and called me personally the next morning (twice) to make sure my transaction went smoothly by contacting card services while I was on the phone with him. We need more people like George in our lives. Thank you.

Horrible customer service!!!! Working with Lourdes Armenta from the call center about purchasing gap insurance. Sighed paper work and added gap to my loan. Only to get a call from Lourdes 6 days later saying I need to sign a cancellation form for the gap, or pay cash now. Even tho the form that was signed and submitted says “either by making a one-time payment in full, OR by adding the GAP wavier fee to the outstanding balance on my installment loan” simple error that no one wants to take responsibility for. I will not be using them in the future!

Worst bank ever first they stole 60.00 out of my account because it was sent to a dead card and they refused to refund it! Even though 3 agents told me I should get it back! Then when I tried to buy a weight bench I realized I was being scammed so I called and stopped the transaction immediately the money stayed in my account it was fine. Then 3 weeks later with no warning they retook the money saying that we needed to pay this even though we never received a weight bench! And once again after dealing with multiple agents they basically told me “sucks to be you”! In there perfossional voices! I hope my story will help u all to realize not only are they scam artist but they support scam artist and help them take your money!

Been a member since it was new mexico educators. Los Lunas branch has always been a great place to bank. The ladies are always kind and helpful and I trust them with handling my money.

Look I have been a member in the past , I have had family that has worked for Nusenda, when it was still called NM educators credit union. But the experience I had today at the Los Lunas branch was horriable. I was there 10 min before closing and the man in front of me even longer I'm sure, the teller still had her drive window saying open. She helped a lady in front of. Him, then told him and myself that she couldn't take us because she was closed now.. My point is she should have cleared her line instead of just closing without helping. Him and I. I understand that 1 pm is closing on Saurdays, but it wouldn't have killed her to just finish with him and I. I didn't get her name wish I had. This is the only bad experience that I have ever had with this bank so I still give the bank five stars, but some of their staff needs work .

The Tellers are polite and very Nice! Lines are a bit long But thats true everywhere these days I would give 10/10! Full 5 stars! You all are the best!

If I could give zero stars, I would. Totally UNPROFESSIONAL attitude with Cindy at the Los Lunas branch. My P2P transfer went into someone else's account and they have ZERO SAFEGUARD when THEIR scanning program mis-scans with an incorrect number. She kept interrupting me while I was trying to explain what happened and insisted it wasn't their program. HORRIBLE customer service skills. Los Lunas Branch, please send Cindy to an accredited customer service program where she'll know how to speak to a customer who is upset about losing money through YOUR transfer program!! I'll be closing my account tomorrow. UPDATE: Six days after my horrible experience with Cindy telling me "our system has no problems", their website stated P2P problems. Yup, Cindy, your system has problems. Check your attitude next time you're dealing with a frustrated customer because of YOUR company's software issues! NEVER GO TO THIS BANK! WORST CUSTOMER SERVICE EVER!!

Although I am not a member of nusenda, I am a member of one of their affiliated credit unions. I went in to get change for a $100 bill said she could not break a $100 bill for me. I went across the street to the giant gas station and was treated way better and they had no problem getting me change. Pretty sad when a bank can not give you change but a gas station will. I know I’m not a member but I’ve never been turned away from any other bank for a simple breaking of a bill. Zero stars from me very unfriendly bank teller I talked with.

A lady with dark hair was not very inviting. I didn’t remember her name until I read through previous comments about her. Her name was Kim. It’s pretty bad since she seems to have a reputation. It’s pretty bad when I refrain from walking through the doors, feeling uncomfortable and feeling uneasy that she’s going to be the one helping me. I don’t wish ill on anyone, I just ask that you give her the proper training to provide the best customer service.