Stanford Federal Credit Union Pasteur Dr, Palo Alto

Have been customer since 2019 and they've been very helpful so far.

Since join this bank, we have nothing but trouble, very unclear on the website of fund transaction history, etc... pending transaction sometimes shows up, but usually doesn't show up, and left you wonder "didn't I click the submit button?" customer services has no knowledge of anything, there is one employee named Angel never can give you any answer, every time we have to escalated to management to get a very simple thing to resolved, that of course after days and numerous phone calls. We want to help local business instead of the big bank, but this is exhausting, and doesn't work anymore.