Citi University Ave, Palo Alto

Bad banking experience......... I've used many different banks over the years. My experience with this one was pretty poor, and most of it has to do with a very high-strung woman there named Jean. She always seems like she's had fifty espressos, but it seems to take her half an hour to do any five minute task. It was kind of comic at first, but it gets annoying after a while. Even her co-workers seem to be aware of this. I finally gave up when the $700 bonus I was supposed to get never happened. She tried to explain why to me, repeatedly, but her accent is extremely thick, and I honestly couldn't tell what she was saying. I decided just to abandon my $700 bonus altogether and close the account, which I did moments ago. Definitely would never go back.

I needed a bank account opened and Jean helped me. She was not a very good at communication and following up. I was told had to verify my business address (new regulations) even though I opened up a previous account for the same business. The letter didn't come in about a week. Then, I was told I have money in the account but no checks. She then said she'd order checks. Over a week (1 week and 3 days) passes and I called her today to follow up. She said she ordered checks a few days ago. I asked to verify exactly when and she wouldn't give me an answer, stating they are ordered through a third party vendor, so she can't determine that. What!?. Then, she stated I can order a cashier's check when before she said we can;t do that. What BS. I thought Citibank had more competent people, especially at downtown Palo Alto. Wow.

I'm here to ask for my recent citi credit card application. Talked with a lady there. I feel not welcomed and got very bad impression. Also had talked with their customer service several times. They are all rude and avoid answering my questions. It's a simple application but wasted me tons of time and no one at Citi is really helping.

Horrible customer service, doesn't follow up or follow through. ordered a debit card at the branch, and it never showed up. went back a few times and always blew me off to keep waiting or start process over and wait another 2 wks. finally was offered the fast card next day delivery option and promised ups tracking number morning of. personal banker doesn't even let me know it was ordered successfully or not, had to call in myself to ask. next day; no emails no phone calls with tracking number. when i call the branch, found out banker isn't even coming in until later in the day. The lady covering wasnt able to find the number either. so should i wait all day by the door to make sure i can sign for debit card? no, i think best thing to do is close this account.

Was there earlier today around noon time and the gentlemen handled my cash withdrawal request nicely and efficiently. Five stars for the service.

Parking was free in the parking building under the bank branch which was totally convenient. Teller was nice and friendly. They are open Monday - Saturday.

The greatest branch I've ever been too!!!! EVERYONE so kind and friendly and helpful!!!! And they are still open Saturdays!!!!

Reinaldo Aparecido Zimmerman Perosa property of Citibank S/A.