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Smart Financial Credit Union N Loop, Houston

4.1
(10)Loan Agency
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2510 N Loop W, Houston, TX 77092, United States

+1 713-850-1600

https://www.smartcu.org/

  • Saturday9AM–2PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–2PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
    Smart Financial Credit Union 01
    Smart Financial Credit Union 01
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    Reviews

    4.1/5.010 Reviews

    L

    Lori Cummings
    1

    So since Smart Financial seems to have deleted my first review, I thought I would repost with updated information. My debit card was misplaced on December 27, 2021 and reported when I went into the branch on 12/28/21 at which time another one was ordered with the expectation of 10-14 days. On 1/10/22, again I went into the branch and another one was ordered; however, the first one was not cancelled. I called in on 1/19/22 and was told that the card has been ordered on 1/10/22 and that was all the information that was available. I went to the branch on 1/21/22 because I still did not have access to my money (except during banking business hours, of which I also work on the other side of town). Again, the only resolution was to order another card. When questioned, the visiting manager stated he had no phone number to call the debit card company and his boss didn’t either. I left furious. On 1/22/22, after going into the branch to withdrawal funds, I was approached by Jeremy Johnson (Relationship Manager). I told him the history and he basically had no resolution other than to order another card. He stated that if I had a heart I wouldn’t post a review because this was a corporate issue and his staff’s merit raises were based on reviews. So he wasn’t in the least bit concerned about resolving the customer issue, just that his staff did not receive bad reviews. Stunned, I have no words for this lack of customer service on Smart Financial’s part.

    Response from the owner

    Ms. Cummings, We are sorry for the inconvenience of any delays on your new debit card. We did not delete your previous review just so you know. But I am escalating this to upper management today. Someone will be in touch with you soon.

    R

    Regina Balane
    5

    Teresa Barnard of Smart Financial Credit Union is an amazing Sr Relationship Specialist. She has always gone above and beyond with her stellar customer service..reflecting her vast knowledge of all Smart Financial products. Grateful for her wonderful customer service.

    Response from the owner

    Thanks for your 5 Star review of our North Loop branch! We are grateful you took the time to let us know how we are doing. And yep, Teresa is awesome!

    R

    Rod Keels
    5

    I like the contemporary style of this credit union location on the North Loop West. The lobby is spacious and comfortable. The credit union staff is friendly and helpful. I like their paperless system of making cash and check deposits.

    Response from the owner

    Thank you, Mr. Keels. We are so glad that you are enjoying your member experience at North Loop!

    S

    S Yolanda JOnes
    5

    Dexter was absolutely amazing. He was my one stop shop. He was awesome

    Response from the owner

    That's such great news, Ms. Jones. Thanks for letting us know. One stop shops are always a good thing when it comes to finances. ;)

    T

    The96punisher
    5

    I’ve been with Smart financial for years and it’s always a pleasure. Dexter was great!!!

    T

    Terah Atkinson
    5

    I’ve been a member since 2006. Have had nothing but good experiences and great customer service. My sons are members as well and I recommended friends to this branch as well. Thank you for your excellent service. Happy to continue doing business and continuing my banking relationship with Smart Finacial!!!

    Response from the owner

    Thank you for your thoughtful review and 5-Star rating, Terah! We are super grateful to you for continuing to recommend family members and friends to Smart Financial.

    W

    Wendy Santana
    5

    My husband and I usually come to Smart Financial Credit Union for any of our financial needs. Today we were helped out by Ms. Teresa. Teresa is very knowledgeable and we truly appreciated her patience as she walked us through our options.

    Response from the owner

    Thank you for the 5-star rating and wonderful review, Wendy! We are so glad that you are having a wonderful experience with us.

    n

    nicole mitchell
    5

    Impeccable service today! Shout out to Dexter, Relationship Specialist, for your attention to detail and providing top notch service today!

    Response from the owner

    We are so glad you had an excellent experience at our North Loop branch with Dexter, Nicole. Come see us again soon!

    G

    Gabrielle Alvarado
    5

    I went to SFCU today to change my name on my account. I didn’t realize I needed an appointment to do so, but due to the awesome guy Dexter, who was outside working hard to keep every customer waiting happy and comfortable, I didn’t even care that I had to leave, go online (on my phone) and schedule an appointment to come back later in the day. This guy was dealing with a man screaming at the female bank teller for only allowing in a few customers at a time, (you know, doing her job properly to ensure everyone’s safety), helping people like me schedule appointments, running back and forth from the drive through teller line, sweating in his nice clothes and smiling and being kind and patient the entire time. Even to the rudest of people. The pandemic has pushed all of us to the edge of our patience at times with all of the changes in how we are accustomed to doing things. I do not like a lot of it, I can admit that. It can be very inconvenient at times, but I think it’s important to give credit where credit is due, especially to people that serve their community and clients with a true heart for caregiving. The staff at the North Loop location has always been stellar in my opinion. The drive is not convenient, the new hours and procedures aren’t great, but you know what? I’ll take great customer service over convenience any day. Keep up the good work: and Dexter...the world needs more people like you.

    Response from the owner

    Thank you for taking the time to write this 5 star review, Gabrielle. We greatly appreciate members like yourself taking the time to share your experience, especially during COVID-19 when there is no proven precedence on how to provide superior member service. We also thank you for your patience and understanding. We have passed on your feedback to our North Loop branch and management teams to let them know they are truly supported by our membership during this time. If you ever need to make an appointment going forward, feel free to visit us online to set it up in advance to avoid the wait. Just click Schedule Appointment at the top of the page at https://www.smartcu.org.

    A

    Aurelio Perez
    5

    Cash my check all the time with Mari. Amazing service!

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    FAQs

    • 1. How to Contact Smart Financial Credit Union?

      You can get in touch with them at +1 713-850-1600 or visit their website and fill out the online form.
    • 3. How to Request a Loan from Smart Financial Credit Union?

      To obtain loans from Smart Financial Credit Union, you can fill out the online form on their website or visit their physical store. You may have to drive your vehicle there when getting a title loan. Visit our website to get some important information about auto title loans.
    • 5. What Should I Do If I Am Unable to Repay My Loan?

      Defaulting on a loan will result in negative impact on your credit. Contact your lender when you have difficulty on the loan repayment.
    • 2. How Do I Find Smart Financial Credit Union?

      You will find the store at 2510 N Loop W, Houston, TX 77092, United States. Try out Maps apps to get directions to Smart Financial Credit Union.
    • 4. Is Smart Financial Credit Union an Agency or a Lender?

      Smart Financial Credit Union is a Credit union helping you out of financial emergency. Click on to get low interest rate personal loans for a variety of purpose.
    • 6. Does Smart Financial Credit Union Offer Loans for Bad Credit?

      Yes. You can expect to get loans with Smart Financial Credit Union if you do not have a good credit. It is also available to get installment loans for bad credit with poor credit through our website. You can also get more information about an installment loan from this site!