Simmons Bank S Custer Rd, Frisco

Was good before Simmons took over...... it has went down hill..... First, they created an online account with my approval..... likely a felony but I imagine some managers were pushed to get signups..... sad..... second... I have a savings account with the bank and had no fees prior..... ever since Simmons took over, there's a fee here, a fee there fees for everything. This place has went from the good neighborhood bank to an absolute JOKE....... They will fail.... and I will take my money elsewhere to assist with that...

This is the most unprofessional bank. It is unbelievable. Phone number listed on website is incorrect for this branch. It is not an answered line. Officer does not call back when you attempt main corporate line. If you don’t use your account they freeze your account as inactive and you have to go to a physical branch. My two local branches closed. I am only with this bank because my prior bank was bought out. It was a mistake to not close account immediately.

DO NOT JOIN THIS BANK!!! Since Simmons took over I have already had multiple issues. Landmark was more of a family bank with personal touch. Simmons is just another non caring bank like chase or Bank of America!!!! Don’t do it ! They will screw your with fees etc. I was with landmark for years and I will be changing banks now!

Terrible customer service since the change to Simmons. You have to go in circles to reach someone and then hold for a long time, depending on time of day (never a hold for Landmark). The rep was not happy to be there, sometimes no response. This isn't what we signed up for. We're looking for another bank today.

I moved from Missouri a few months ago and was happy to learn my hometown bank was here too! The ATM is easily accessible, and the bank is pretty good too.

From Grayson County but work in McKinney. I am so glad they opened a location here in the metroplex. Been doing business with them for over 10 years and there always very friendly and helpful.