Sandia Area Federal Credit Union Rio Rancho Blvd, Rio Rancho

DO. NOT. BANK.HERE. You will regret it! I would type out every horrible, frustrating incident I've had here, but my review would be paragraphs long. Contacting the people here are a pain. Having any payment come out of my accounts here have been screwed up by them in one way or another. When I've talked with them in person, they are rude and unhelpful. JUST TO PRINT MY BANK STATEMENTS I've been dealing with them today for over an hour or two. Trust me, don't waste your time and go bank somewhere else.

1/20/18- Went in to the Rio Rancho center to open an account and the greeter was so rude she arguing with a customer in front of me, once it was my turn told her I'd like to open a checking account. Before signing me in or setting me up with anyone, she asked for 2 forms of ID and proof of residency (she said my car registration and insurance would work) so I had that and a copy of my mortgage loan papers since I just closed on my first house. She would not accept any of it after seeing my ID address was different (address was the same on all documents except id), then accused me of having refinanced my home ?? and said my loan paper work wasn't the correct paper work and would not allow me to speak with anyone else or open an account all while in front of other people in line, super unprofessional. So I left super frustrated went straight to Nusenda and they greeted me set me up in an office with someone and took my ID and got basic info. and opened me an account right away no hassel since my ID was proof enough of residence even though I had proof of residency. So glad I did not open an account at Sandia Area Federal Credit Union . I see why they have low ratings. Horrible customer service. Horrible first impression. This places doesn't deserve 1 star.

Started out frustrated with an issue, one call fixed everything, thanks guy who helped me

I have been a member for almost 10 years, and have seen this company rapidly decline. Employee turn over is at an all time high. I interviewed for a position earlier this year and was offered $4 less an hour than I currently make for the same position. Not ok! Why do the CEO and COO drive luxury vehicles on the companies dime? Why did we the member owners pay for a corporate retreat in Hawaii but can't afford to hire or KEEP top talent employees. Loans take too long, nusenda had me apply and approved and signed for an auto loan in 45 minutes. Sandra took days to get back on my sister's car. Use your money wisely, pay the top talent better and they will stop leaving

The staff at this branch is very friendly. Anthoney specifically was great to work with and very knowledgeable. He was able to answer my questions and calm my concerns about my account. Overall a very good experience.

Always a pleasant experience to conduct business at this location. One is not ignored and always treated with respect. The tellers are courteous and helpful.

I was very happy with the customer service I received last week. They expedited and went above and beyond to accommodate my short notice Banking request. Thank you!

One of the worst credit unions in the area. They have no idea what they are doing. Stay far far away from this credit union. Incompetent employees at the Rio Rancho location.

Wasted an hour of my time today waiting to talk to a person to open up a brand new account and was quickly denied because my address on my license didn’t match the address on my reginatration.. I had given them both addresses 45 minutes before I was actually talked to. What A Wasted Experience.

I have a auto loan with Sandia. They do not make it easy to make a payment. It is the hardest bill to pay in all my life. It frustrates me every month. I tried to call & was on hold over 25 minuets & they said I could make a payment but it would cost me $15. Ridiculous.