Russ Darrow Honda W Metro Auto Mall, Milwaukee

My experience at Russ Darrow Honda was great! I knew what I wanted and did not get pressured to upgrade to anything I didn't need. Sales associate, Trent Schuette, was helpful in getting me in the car I wanted for a monthly payment that I could handle. The rest of the staff was friendly and made the car buying process, pleasant. Thanks RDH

Service was very good. Jay did a great job of explaining everything that needed to be done. I was told how long it would take for the service and was provided options for my wait. I was kept up to date of the status of the work as well. I was very pleased with the entire process.

Overall excellent service. Had to order the tires because they didn’t have any in stock which took most of the morning and afternoon before arriving to install.

I give them a 10 star because my car sales man Malcolm was amazing for starters. he was very professional asked the right questions and got me a car that was in my budget lease this time and made it possible to get a car for sure he definitely kept his promise. I couldnt have been even more please if my sales man gave it for free they were fair I love my 2021 honda...shout out to MALCOM HE DID IT AGAIN 2021 MILWAUKEE WI

I truly enjoyed the service I received from Marquis Robinson and his assistant Shanice. They were extremely helpful and Elizabeth Greene was awesome as well she made signing the paper work easy and I felt comfortable overall.

Angela D. was so friendly from the moment she walked up to my car window. She was helpful and informative about the services I needed. Will always go to Russ Darrow for car service.

On 1/13/18 I brought my car in for an oil change and tire rotation. Everything was good as usual so I thought... After I left I heard some scraping noise. My inital thought was it was ice on my car but I still heard the noise when I drove my car to work Monday morning. I noticed that the skid plate was hanging so I went back. Per the workers, they said the tech may have forgotten to tighten up the plate... so by this time the plate was damaged. They used a zip tie to hold the plate up and told me I would have to pay for a new skid plate and the full service fee... This was the only place I always brought my car to and even my relatives but this experience changed our mind. Honestly, I will not be coming back and advise others to go else where if possible.

This review does not even deserve one star. If I could leave it as NONE, I would. This dealership sold my father a Honda Pilot 2016 back in April 2016. Initially, they loved our presence in their building. They catered to us like they were dying for money. They were nice to us until we left the lot with our new car. Yes, they were nice, when they wanted to sell us the car. Afterwards, it was a whole other story. My father wanted to cancel the extended warranty on the Pilot, so we did. With the paperwork that my father did with Jason Polster at the Russ Darrow Honda Location as well as Dale Hansen, they are no longer of any help. Why? Because even though they are our direct contact back to Russ Darrow Honda, they can only refer us back to Corporate. When we call Corporate to track where the cancellation form is, and where the refund of the money is, neither party can tell us who's hand it is currently with. Both parties have no trace of where our cancellation is. What kind of service does not keep up with such a thing? I am beyond frustrated that they would serve us with a silver platter, only to play the "it's not in my playing field" game with us now. I am frustrated that you have caused this much chasing around with my father, and I hear this back-end about how you are now treating him. I will be posting this review, as well as how ever many I can on other websites. I will speak my word of mouth to friends and family because this treatment is a piece of crap. Please work on following through with your customers request until the solution is found- don't quit on them after the car leaves the lot just because you were money hungry. What kind of customer service is that? Customer service deserves a rating of ZERO. Customer service DOES NOT exist at Russ Darrow Honda located on 9301 W Brown Deer Road, Milwaukee WI, 53224.

Prompt courteous professional service. Easy set up and confirmation of appointment.

I can't believe how smooth and awesome it was to get my oil changed. I did not have to wait or make an appointment. They were quick and friendly and it was cheaper than most other places.