Russ Darrow Metro Mazda W Metro Auto Mall, Milwaukee

I called last week for a price of a battery plus installation for my Miata MX 5, 2008. I was told $140.00. I went in yesterday 04/08/19 and was told that I needed a special battery, a gel filled cost $185.00 pkus installation for a total of $204.00. The service rep informed me that he gave me a break and the total cost would be $182.61. When I got home I checked the battery and found that it wasn't a gel type but a standard $100.00 battery. I understand markups but give me a break.

The lack of urgency is discerning. Was sat down and waited 30 minutes until we asked where a sales representative is! Then when we finally got someone to help us, they were completely oblivious to what was going on and didn’t know to explain things in lamens terms so things weren’t perceived well. Terrible customer service. Exactly why I don’t work for this company anymore.

Would not recommend to anyone Even if you ro agreed on price they will change it to higher price a a day of purchase becouse of shortege in inventory. Servive very bad. Will not get back to you in 3 eeeks. Sales are poor service. Will not recommended to anyone going to different dealer

Although the salesmen are smooth talkers & the expansive variety of cars is tempting, stay far away from Russ Darrow dealerships! After being made snake-oil promises by one of the salesman named Rob, I hurried in to take check out what I might be taking home. Words are cheap at this place though, and as other reviewers have said, Russ Darrow is generous with their use of the bait & switch tactics. If you do insist on finaggling & wasting your time with this place though, get EVERYTHING in writing...because verbal contracts mean nothing to them!

I scheduled an appointment to view a vehicle and then drove an hour to see it. The first words out of the salesman's mouth were "I hope you're a mechanic." He then proceeded to tell me the engine is leaking oil from practically everywhere. It would have told me that before I wasted 2 hours driving there and back.

Car buying process was relatively quick and easy, as far as car buying goes. I’m a repeat customer here at Metro Mazda. I’ve gotten 3 Mazdas here in the last two years. This is the best Mazda dealer in southeastern Wisconsin. I actually preferred Concours Mazda in Greenfield for my service work, but they sold their dealership a few years ago and Russ Darrow Metro Mazda is a very close second. My only complaint is that service appointments are sometimes hard to get on short notice of a week or less. Often have to book out 2-3 weeks in advance, but a phone call to the service manager sometimes helps if you need something urgently.

I had a great experience at Russ Darrow Mazda. Kevin, Adam and Dean were fantastic to work with. We were next door at Nissan and I was beyond frustrated and just wanted to go home. We swung over to Mazda as a whim and I'm very glad we did. Honest and no ridiculous back and forth wasting hours. They talked to me like a human. 100% recommend.

Wasted my time. After a few days of emailing with their Internet reps they said they would match a price I received from another dealership. Scheduled an appointment. When I arrived (early) I was told that person didn't even work that evening! Had to deal with a clueless sales rep who knew nothing of my previous discussions. Waited 45 minutes while a manager went back and forth to try and understand what I wanted to order and to see if he could match the price before he finally said he wouldn't. I walked out with no plans to return and a very low opinion of Russ Darrow dealerships and Russ Darrow Metro Mazda. Would not recommend them to anyone. Contacted Russ Darrow as requested below, twice, never received a response. Wasted more of my time.

I had a great experience here buying my car back in May. Recently I had a misunderstanding on some accounting issues with my trade in. After writing to management, they quickly reacted to make things right. Adam is really helpful and understanding. I understand that things happen at times and this is where I rely on great customer service which I received.

Simply amazing! I can't say enough about what an awesome car buying experience I had here! I had been shopping for a little over a month and hands down they are one of the few dealerships in Milwaukee that have it right.. Definitely worth a trip to see what they have to offer. From sales, to service & great selection.. Chris in sales, Craig - Business office & Adam - GM actually stayed 1 1/2 hour after closing time to get all of our paperwork done.. so I could just stop in and pick up the car the next day...