Royal Credit Union - St. Paul Rice St, St Paul

Royal credit union has provided a very positive experience for me thus far. Their speedy service and knowledgeable associates I’d recommend anyone to utilize their services. Everyone from the branch manager, specialists and tellers treat everyone with courtesy. Special thanks to Jill and Mitch at the Rice Street location, extremely pleased my cousin recommended them to me.

This review would be 5 stars as I am just kicking the tires a bit here. That said I am currently banking with another institution, and I dislike the impersonal feeling of being another transaction. RCU has opened a bit of a door for me by approving my first auto loan, which I am extremely greatful for. While I have not historically given much thought to my financial situation, it did not bode well. This approval has been 3 years of being dedicated to changing my financial outlook, having issues with creditors who failed to deliver, yet were set on making me pay, to the point I was forced to involve the office if the Attorney General, and even after that more than year long ordeal the damage to my credit was catastrophic. I nearly Gave up. I had several unreliable vehicles go one after the other, which prompted me to try for yet another loan, expecting the usual denial and several credit inquiry's to tank my score yet again. I had been told previously, that creditors like you, but just aren't willing to borrow to you. So I'm sitting here with a welcomed packet for the vehicle loan RCU approved for me and a reliable vehicle parked in the lot outside, and it has removed many barriers that would otherwise be impassable for someone who should have been more concerned with these things earlier in life. At 12 years old my daughter has repeatedly pushed me to just go buy a new car especially when my old clunkers couldn't make it for our parenting time. She was very excited about the car. Having this first installment loan is the next step towards getting out of North Minneapolis and homeownership closer to her two hours away. That I'd my ultimate goal, and I will be going to Royal with my buissness first going forward, because on paper I might not look like a sure bet, but I have plenty of motivation, to have a safer space to bring my daughter. And now a bit of momentum to make that happen. Thanks RCU. Oh yeah 4 stars because I noticed that there are no locations near me, and that will make it difficult to deposit funds when I leave my bank, and even more so when I move further west. Sorry such a long review, just very greatful.

I was identity and Fraud Victim. For awhole year was trying everything I could to get some one to help me? I had never had gone through this in my 45 years. I had my place broken in and I was going through alot of depression and stressed that I couldn't think straight of what to do? I was terrified of whoever was doing this with my life. Wasn't able to sleep? God has blessed me to getting some of this problem settled. I'm not giving up yet cause these people got to pay for they've done. Especially when you're thought about when you were heading for Crisis? God doesn't like ugly?

I'm a very happy customer. Since day one Royal Credit Union has been nothing but good to me. They treat me like a celebrity everytime i walk in there. The only thing missing is the Red Carpet Yesterday i desperately needed help repairing my two vehicles including my Mercedez Benz S550. Sarah Geroux was able to help me and approve my loan which allowed me to fix my two cars in the same week. I was so grateful. I wanted to buy everyone in the building pizza for lunch to show my appreciation. I definitely recommend Royal Credit Union and Sarah Geroux is the woman to talk to and get the job done successfuly!! Thank you

Great auto loan rates but I will never keep money here. Took 4 days to settle an ACH transfer. I've never worked with a bank or broker that held funds this long for an ACH transfer.

Do not get a loan through this office EVER they are the most unorganized team. We bought a boat last summer in which they incorrectly attempted to complete the title transfer, never told us and allowed an entire year to go by before we found it they never actually completed the transaction. We have now been actively trying to get this paperwork completed with them for over 2 months going out of our way in their office constantly and they still can’t get it right. Each time is a new “loan officer” or “manager” and nobody knows what’s going on or stays on top of their work. Save yourself a nightmare and a headache and go somewhere where your service is valued.

Website is very difficult to navigate. Difficult too make additional car loan payments online. Had to call the 800 number to make payment. Tried to schedule payment, it never took. And if you schedule payment, it is a few days out. You cannot make a payment now.

I became dissatisfied with my former bank and needed a change. I decided to go with Royal Credit Union to open a Checking and Savings Acct. They offered easy online to apply for both, it did require a 5.00 deposit into each acct to proceed. I did request checks and I like they only sent 2 books of checks instead of like 10 from other banks. I did call their customer service dept with a question and they're Awesome! One call resolution and very friendly and helpful! Their website is user friendly and the Best part is: If you sign up for a savings account with direct deposit, they give you $200.00 after two deposits! 5 Star rating for me! Glad I became a member!!!!

Thanks RCU for years of service! Special shout out to Jill! Amazing service, grateful to have found RCU

I got a car loan with them and their online services are very unclear, obtuse. I just want to make a payment online and can't get it worked out. Do better for your clients RCU