Hiway Credit Union - St. Paul Branch Empire Dr, St Paul

I received my 401k funds in a certified check from TSP. They placed a ten day hold on the funds! How much was the certified check for? $1100.00 Two months later, my car was totalled in front of our house. Again, received a certified check from our insurance company to go buy a replacement vehicle. Immediate availability. Very inconsistent and very poor customer service. The branch manager at the Fort Snelling location in Minneapolis is rude doesn't like to help individuals in the drive up. Also had an account with them before they became HiWay (Fort Snelling Credit Union). Somehow my funds never transferred to HiWay. Small amount and not worth the fight.

The worst bank I every been with. If you deposit cash in the atm they hold it for 3 business days! So if had any plans to do anything like I did, I have to wait on my money!!!😤😤😤😤😤😤 Nonsense!!! what gives you the right to hold my cash??????😣😣😣Wells Fargo never did that! I'm going back to Wells Fargo!#PISSEDOFF!

Worse bank!! Why the heck do they charge NSF Fee on pending transactions that they don’t know will come through. On top of that they don’t treat cash as same day deposits!! WF never did that and cash gets treated as same day deposits. Good bye Hiway!!! Taking all business to another bank.

Went to CU to cash a check and was informed that HiWAY CU charges 5% of the check to cash any checks. Of coarse that is unless you are a member. Why would anyone want to be a member of a company that has outrageous fees like that. I also noticed that most of the reviews are negative just like mine.. Makes you wonder how this place is still in business

I called this credit union to ask if they would do a medallion stamp for us even if we are NOT members the lady who answered the phone said she asked a manager and they told her yes they will so she set us up for an appointment. Of course when we get to the appointment the person says NO we only do that for members. Well I wish people would get proper training and answer questions correctly that is why I called ahead of time and asked before I walked in there for this appointment which just wasted my time. Of course I am not going to open an account there because of the other reviews here seems like this place is unorganized.

All loan departments need to inform their clients of hidden loan fees!! Also if the loan officer opens a joint account she should say so instead of claiming it's a single account! This bank is all messed up!! Be more informative! It's your job!

The most overall positive experience I have ever had with any financial institution. I'm sure it isn't a perfect fit for everyone, but it has definitely been a good for for me for many years...They should consider selling candy bars in the lobby again.

This is the best credit union in the United States. The friendliest loan group, great rates, and nicest management. Highly recommend

I really like this hiway bank! Nice staffs and great teller! Every time I have a problem with my bank accounts or anything I always see Tou Xiong(one of the bank teller), he's awesome and super nice and great full, tells everything that you need to know and helps you so much and makes you feel welcome!

I've been a long time member. My wife & I purchase a vehicle in WI and was told the that title will be sent to Hiway Federal Credit Union because they are the lienholder and we can pickup the title there to go get it register at DMV in MN. We have been trying to contact them to get our title so we can get the vehicle register. Everytime we call there for help on this. We were told no one there can help us except this one lady name Missy. Every time we try to contact her it goes straight to voice mail every single time & I MEAN EVERY SINGLE TIME! On top of that she don't return calls. Finally reached her after about a week. She indicated that my wife have to come fill the registeration form(same form we would fill out at the DMV). We did, but Now, we are told that we MUST return the registration to her ASAP (the very next day) or else our fees will change. I inform her that due to my work schedule & my wife schedule we can not get this paper to her in that time frame. WE ask if we can get the title and go regrister the vehicle ourself. WE were told NO! I ask isn't this the same thing we would be doing if we went to DMV ourself to register it. Yes, we were told. I guess they want to feel like they are doing something special for us. What a bunch of CRAP! This is the worse customer service I have experience!!!! I guess this is job security!! They have lost me as a customer I will be closing all my accounts there. Please everyone take your money else where NOT to this place. WORSE CUSTOMER SERICE EVER!!!