Regions Bank Sw 38th St, Gainesville

You closed the location around the corner from our house. So now we have to drive down to the busiest part of town to do any banking. I use the ATM for deposits in order to avoid the heavy traffic times of that road. But even then I came by one evening and the ATM was broken. Last weekend I wanted to come by to do something on Saturday morning that can't be done at an ATM. I've been to this branch on a Saturday morning before so I knew that they did have Saturday hours. But it turns out they've changed that too and now they're only open Monday through Friday. I'm starting to shop around for a new bank and I've been with regions since around 2008. This is the third state that I've moved to where I've kept my regions account until now.

I visited this location for help with an issue. The Branch Manager, Ms. Babita, is the worst Manager I've ever had the displeasure of dealing with. She: - Was interrupting me the ENTIRE time. - Went as far as to be condescending and ask me "are you a mailman?" in reference to a check I mailed out. - Kept falsely accusing me, passing illogical judgement, and then expected me to stay calm after being belittled for 30 minutes. - Didn't even carefully examine her own report (that she printed because apparently the app is not the right way to track balances or transactions with Regions nowadays). I tried to itemize my explanation (using her report) and she had a nasty attitude, didn't look at my explanation and walked out of the room...as if I'm beneath her and not worth her time. FYI, she was looking at the wrong date and transaction. I've banked with Regions since 2011, the professionalism of those working for this establishment has declined significantly since 2020. I've only spoke with ONE decent manager over the last 2 years. Unfortunately, that person was only visiting for a while to shut down the Millhopper Branch on 43rd street. I've had to address all kinds of errors and issues these past 2 years. This was never a problem for the first 9 years. Very sketchy.

I have always had a good experience with the tellers at 43rd st. Thankfully the 1 teller moved over to Archer rd when they closed the 43rd st branch that I always dealt with at 43rd st and he's so nice and awesome. But I am very disappointed in regions in general with how Archer road location has always been the location opened on Saturdays and all of a sudden then changed that too. So now we are stuck with only 1 location in town and it's not even open on Saturday. So now we get to deal with massive Friday traffic on Archer road to try and make it to the bank by 5pm on Friday or wait until Monday. And I personally have between 45 mins to 1 hour from getting off work to travel from 43rd st and 441 area all the way to Archer road to cash my check by 5pm. A lot of times I don't make it so I have always just went to Archer road On Saturdays. Now that's not an option. So I suggest they consider this a big inconvenience to it's customers and change the hours back...

I recently moved to Gainesville only been here for a week...Got Robbed of my wallet 😒... Went to the bank with no expectations of receiving assistance or the money...Just was expecting empathy, understanding, hospitality and HUMANITY from the tellers.. Upon hearing my experience the tellers at this branch Words and body language was a Shrug..."Well WELCOME TO GAINESVILLE" (Word for word) Still no sorry or anything .........🙄😏 Yeah thank you for listening and caring (Karens !!!)

I will be pulling my money out and going back to a credit union. This bank is a joke. Good luck trying to get any assistance with them.

Just got of the phone with a teller Nathan and the assistant manager Babita and it was the worst customer service experience I’ve ever had. She was not helpful. She yelled at me and caught an attitude. All I was trying to do was verify some info about my account and it turned into a big back and forth battle. We sat on the phone for almost an hour carrying on like that. I was polite to her she just refused to help me out. I was very disappointed today with this call. So much so that I don’t even want to bank with regions anymore. Idk maybe she was having a bad day and I was her bunching bag idk. One thing I do know is I won’t be with regions much longer.

Making a deposit in commercial lane for our church....took over 20 minutes. Six other cars came and went in other lanes. Only one young man teller on duty. Called while waiting to express concern and was promptly informed the individual answering the phone could not assist the teller as she was THE Branch Manager.

Thank you for being the best bank in Gainesville. Branch manager Michael is always incredible. The tellers are very polite. I always leave here feeling better than I did when I arrived.

The staff at this Regions today at around 12 noon provided the kindest and most helpful customer service that I've ever experienced at any bank. I would recommend this branch to anyone and I would give all the helpful employees who assisted me above and beyond 5 stars if I could. Thank you for all you do.

Fantastic customer service. Mr. Fly has helped me a number of times and he is always patient, helpful and kind. The only bank I've used where you're treated like a person and not just an account #. Highly recommend