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VyStar Credit Union Sw 34th St, Gainesville

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3616 SW 34th St, Gainesville, FL 32608

(352) 642-1123

https://vystarcu.org/

  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–6PM
CLOSED
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    Reviews

    4/5.010 Reviews

    G

    Glen Mason
    5

    I contacted VyStar several times on documents I was to receive concerning a loan. While everyone I spoke to was pleasant and courteous, Regina was the one to research and identify why I had not received the forms. To me, this demonstrates a willingness and focus on proving top shelf service. Thank you Regina and I truly hope your supervisor and VyStar recognize you make a difference. All the best!

    Response from the owner

    Hi Glen M, We're happy Regina went above and beyond to give you an incredible service and a unique experience. Thank you for giving us this incredible feedback. Have a wonderful day!

    L

    L. Boswell
    5

    I thoroughly enjoy visiting two of my favorite Vystar Branches! I must say when I visit this branch it's full of fun, warmth, and immediate attention. Thank you to Ms. Regina Grimes for always being a wonderful blessing. She goes over and beyond to help me and she knows her stuff! She's professional and courteous. Thank you for being the beacon of light in our town!

    Response from the owner

    Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

    I

    Inga Glaspey
    5

    The staff at this branch is awesome. I had a fradulent charge on my account and Ms. Terri helped me through the entire process and I understand what is going to happen next. The branch manager, Regina, has been delightful to work with as well. Kudos during some trying times right now!

    Response from the owner

    Good afternon, We are sorry to hear you had fraud on your account. Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

    M

    Marquette Dubose
    5

    I go two different VyStar banks in the area. I must say this branch staff are the Best, polite, sufficient, knowledgeable, and Provide The Best Consumer Service. Thank you All for your efforts to make my banking experiences each week a pleasure to do banking needs. Truly a Satisfied Consumer Mrs. DuBose

    Response from the owner

    Hello, Marquette! We're happy to hear of the wonderful experience our branches are able to provide! Thank you so much for being a valued member!

    D

    DeBorah Simpson
    5

    We moved from Lake City to Gainesville in April. The Lake City staff, every one of them, was so friendly and helpful. It felt like you were walking into "Cheers" the way you were greeted. We didn't get that same experience at the 34th st. branch. In fact, I didn't know my member number, on one visit, and I got to experience a lecture from the teller (no names) about the importance of having my member number available and how this teller would take the extra time to look it up. The teller was definitely in a huff as this teller went through deliberate movements to express the displeasure I caused. But today, a breath of fresh air. My daughter did not have her member number and told the teller so. I thought oh no. But, by the time my daughter finished filling out her withdrawal slip, Ebony Edwards was ready to call out her member number so she could write it on the slip. Not kidding, I was shocked. Ebony has helped us before and has always been what I expect from a bank teller; helpful, courteous and friendly. So nice to see her smiling face each time we come in. Clone her; please (not literally of course!). Thanks.

    Response from the owner

    Good afternoon Deborah, We are sorry to hear that you previously had a bad experience. We are very happy to hear that your recent experience was a great one! We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service provided by Ebony, and we thank you for being a VyStar member.

    D

    DAVID THOMPSON
    5

    Regina did a fantastic job. Very nice voice and cheerful. Closed my card for me on a fraud charge. Vistar is tops. I've been a member for fifty plus years.

    Response from the owner

    Hi David T, We're very sorry you had fraudulent activity on your card but we're also happy Regina turned things around and assisted you with an incredible service. Thank you so much for being a VyStar member for over 50 years, we truly appreciate you!

    M

    Maria Plunkett
    1

    This is the worst possible time for them to have a system-wide outage. I have to make final arrangements for my father, a veteran, and it has been EXTREMELY difficult to do so without being able to access my account information online or on the app. I do not have time to go to an ATM nor do I have my member ID which I was told would not really be necessary when I set up my account. I had liked them in the past, but Vystar has seriously let me down in a HUGE way when I needed them most. Going on almost a week of outages is absolutely unacceptable. The wait time for the phones is almost an hour. They should be ashamed of themselves. I will be changing banks as soon as this fiasco is resolved.

    Response from the owner

    Good afternoon, We are sorry to hear about your father. We understand how frustrating the online conversion was, and we're sorry about the temporary outage for online and mobile banking. We also apologize, you had issues getting in contact with us. We take member service very seriously and we strive to give each of our valued member the superior service they deserve. Please email us at [email protected] or by calling 904-777-6000 so that we can follow up with you personally. Thank you and we look forward to hearing from you.

    K

    Kesha Ruff
    5

    I'm glad I made the switch to Vystar! Employees like Mrs. Regina Grimes made the decision and experience soothing! Mrs. Grimes, thank you for your amazing customer service and your genuine heart to serve your customers!

    Response from the owner

    Hi Kesha, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

    c

    crazy PEKKA
    5

    Every time I visit this branch the customer service is awesome. Mrs. Terry is the greatest she always greats everyone she deals with with a smile.

    Response from the owner

    Thank you so much for the 5-star review! We constantly strive for excellent member service and we're glad to see Mrs. Terry has hit the mark with you!

    K

    Kristi Duncan
    5

    I wish there were more stars available! Teresa Jefferies was beyond knowledge when it comes to loans. I will use her in the future for all my banking needs.

    Response from the owner

    Thank you for the review, Kristi! We also wish there were more than 5 stars! We love to see them! We're glad Teresa was able to take care of your banking needs!

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    FAQs

    • 1. How to Make Contact with VyStar Credit Union?

      You can phone them at (352) 642-1123 or go to their homepage and fill out the online form.
    • 3. How Can I Apply for a Loan from VyStar Credit Union?

      To secure loans from VyStar Credit Union, you can fill out the online form on their website or pay a visit to their office. You are likely to drive your vehicle there when getting title loans. Click here to get further info about car title loans.
    • 5. What Will Happen If I Am Unable to Repay My Loan?

      Failing to repay a loan can lead to lawsuits and damaged credit scores. Make Contact with your lender when you can not repay the loan.
    • 2. How Do I Find VyStar Credit Union?

      Their store is located at 3616 SW 34th St, Gainesville, FL 32608. Try out Maps apps to get directions to VyStar Credit Union.
    • 4. Is VyStar Credit Union an Agency or a Lender?

      VyStar Credit Union is a Credit union offering you various types of loan options. Enter our website to get small personal loans for unexpected expenses.
    • 6. Does VyStar Credit Union Offer Loans for People Who Have Bad Credit Ratings?

      Yes. You still have chance to get loans with VyStar Credit Union even if you do not have good credit scores. It is also available to get installment loans with poor credit with our platform. You can also get more information about an installment loan via our website!