PNC Bank W S Orange Ave, South Orange

Easily the worst banking experience of my lifetime. The bank accepted my paperwork (POA) for deposit of a large some of money and refused to allow me to use the same to make a small withdrawal for my ill Mom. I had been making deposits for a few years because I was utilizing pnc as a savings bank and they are not really in the city. Each and every time I had Mom with me who suffers from Alzheimer's. I had an emergency and needed 10k, a small portion of what was on deposit, to pay a bill for Mom, the primary. I had never ever made a withdrawal and was now being told I could not make it. They cut off my access to my money and only said I could not make a withdrawal, when in fact they rendered the account completely no access and put a note on the account that I was being investigated for financial elder abuse. I had the banking commission deal with them & went right back to Citibank. They are not nice people and the New Jersey banking commission sided with me. How is it that you accept the deposit but refuse to honor the withdrawal request. BTW, I was told there was no way that that money was mine and they were right, it was my parent’s. Funny actually that as an African-American family it is routinely suspect to be wealthy. I have never entered this bank since, I even processed the full and total withdrawal at a different PNC. Apalling and highly upsetting.

❤️ this Bank! Very nice & helpful. In and out most days, no hassle. I would even say on a busy day, the service is still great!

I like the bank as a whole but the South Orange branch is unbelievably slow. Even when it's not really crowded. Now with only being able to use the drive-thru it's even worse. I'm doing this review while I wait in line. Have been here almost 30 minutes!!! The line is literally wrapped around the parking lot. Ridiculous!!!

Horrible Customer Service. My husband schedule an appointment for today not only did they messed up his appt time, but they did not have the decency to talk to him and fix their mistake. They just rushed his out the building. Never using PNC again

Very happy with the service. Taliba is so sweet, you can genuinely tell she cares about the customers.

its a horrible bank and don't waste ya'll time on customer service cause they don't help...

Don't open any accounts with this company they take your money and close your account without any warnings.

Very slow and inefficient. You have to wait forever to get serviced even when they are not busy