Bank of America Financial Center W S Orange Ave, South Orange

Horrible. Went in to close an account in South Orange. I was told the money would be wired and the account was handled as closed. Not true. I received a statement citing a monthly maintenance fee AFTER the account was CLOSED. Had I not called corporate BOA and addressed this, I was told fees would have continued to accrue and the liability would have been MINE. It's a good thing I'm sharp enough to detect mistakes made by the officer at BOA in South Orange. They have no clue what they're doing. Take your money elsewhere. Also, a second officer was watching the clock and repeatedly checking her cell phone. Must have had a hot date, but she certainly didn't care about her job or the customers. Shame on you, BOA, South Orange. You're pathetic. You could have caused me a lot of hassle by hiring an incompetent bank officer. Stay away folks...take your banking elsewhere. No stars if I could. They also botched, BOA did, the handling of my Mom's estate on multiple levels. BOA, you're consistently bad. Finally, the branch is filthy. Clean it up. A disgrace all the way around.

Save youself a horrible experience if you dont want to feel descriminate, they would come with the dumbest excuse to not let you withdrawal your own money 😂😂

If I could give it zero stars I would. This place really needs to select it's staff more carefully. I wanted to write a good review, but in the interest of truth and sparing others the experience that I had, I simply cannot lie, as I would certainly want someone to warn me. The way the staff treats customers here is simply unacceptable. I have never felt more unwelcome (and uncomfortable to be honest) in a place of business. Between the extreme sarcasm, heir of annoyance that the teller projected and the teller's blatant efforts to belittle the customer I was not only surprised but disgusted. I also noticed other staff using their time to rudely stare at customers instead of working. There is a certain amount of professionalism, courtesy and privacy that you would expect at a bank. That is non-existent here. From the way the teller loudly belted out all of the information during the transaction so that anyone and everyone in the room could hear, to the way the teller clearly treated the customer not like a customer whose business she appreciated, but instead like an unwanted guest who is there simply to make her life more difficult by giving her work to do (and by work I mean a routine transaction to complete) I was shocked and appalled. The teller even tried to decrease her own workload by referring a customer someplace else out of sheer laziness (and with no queue waiting for her, mind you). Customers should never be thought of as a burden to the tellers nor should this attitude be reflected in the staff's behavior. Being courteous and doing your job really isn't a lot to ask for in any establishment, but at this bank, apparently, it is. If for nothing other than your own peace of mind, go someplace else. You'll be glad you did. You're welcome.

There is always a long wait. Ridiculous. Wells Fargo and Chase are both nearby and I never have to wait. Mind you two workers are sitting down at desk with no clients. Why are they not able to assist. I only go to BOA for my mom and then I remember why I don’t bank with them!

I was on line behind one person whom they serviced and it was my turn I was swiftly disregarded directed away and told to use the ATM, horrible customer service

I use this bank off and on for various purposes. Overall the personnel are pretty helpful and most matters are handled in a timely manner. The cash ATM is very dependable and works every time I use it. Overall its an okay bank, providing good service when you need it.

Worst bank ever. The wait is extremely long and only has one teller. The manager was extremely rude when asking for assistance. I would give it no stars if I could.

I visit this Branch this Evening The Lobby Area was Filthy garbage was all over I understand The Bank is currently closed however The lobby could be clean and The ATM MACHINE WAS NOT WORKING IT LOOKS LIKE Bank in Hood

This particular branch is very helpful and efficient, with two 24 hour ATMs. New practices by Bank of America are making me consider switching though.

One teller at lunchtime. Over 7 people in line with one teller.