PNC Bank Baltimore Ave, Beltsville

3 vehicle in front of me trying to complete a transaction at the drive through wait for 1 hour to get to the cashier. Is just crazy very disappointed worse experience I ever had

Trash, trash, trash! Awful bank and customer service!!! If I could give this brach 5 negative stars, I would. The staff is slow, slow, slow, slow, slow, slow, slow, slow!!! I was there for almost an hour! And when I expressed my concern, I’m met with attitude from the teller with the dreadlocks, she is RUDE!!! While the rude dreadlocked teller was being rude to me the manager just stood by and said absolutely nothing!!! I’ve NEVER experienced such HORRIBLE customer service from bank staff. The staff behaves like they don’t like their jobs! The worst branch EVER! Closing my account asap.

My business banks here so I go daily was a good experience until the best 2 tellers left now you pull up to the window they dont even say anything to you send your deposit still nothing wait 30 minutes your deposit slip comes back still nothing really ? Time to find a new bank

If I could give it a 0 star I would. My mother went there alone. This lady who had purple hair (didn’t get her name) was being super rude to my mom. She kept being loud saying my mom didn’t have a social which she clearly did. Made my mother feel uncomfortable. My mom understand English but has trouble speaking it. And the lady was saying my mom was illegal because she didn’t have her card. Which she has a social and Maryland state ID (which shouldn’t even matter her legal status) She kept asking my mom is she understood her not in a caring way but in a way that my mom was incompetent. She made my mom who is an older woman feel uncomfortable and less than a person. Just because she doesn’t speak English doesn’t mean it gives the right to that work to make someone feel less than. I can’t believe PNC has people working like that in a bank.

My regular PNC bank is In Bethesda where I got excellent service, but since I retired I now use this location. I have gotten great service each time I go into this location. In fact I once forgot to take my bank card from the ATM machine and they called me the next day so that I can go pick up. I feel like a valued customer.

It took over 30 minutes for a simple deposit! First, I tried to use the ATM and it was broken. So I went inside, not knowing they were not accepting customers inside. Now I wouldn’t have minded that part if the manager hadn’t come with an attitude telling me and another gentleman to go back through the line outside. He didn’t even ask us what we needed or why we came in there. Then I get back in the teller line outside. I never use tellers because I prefer the quick and easy ATM. So when she tells me I need a deposit slip, I’m blown. And SHE had the nerve to have an attitude, telling me I don’t need one with the ATM (DUH I TRIED THAT). But I was the one inconvenienced! Then 30 minutes later, I finally get to drive off. Moral of the story, AVOID THIS BRANCH. They have everybody using outside but that tube is way more contaminated from numerous uses that inside would be...and they’re VERY slow.

Worst bank ever....to cash a check over 5k you have to make appointment! Because they don't have enough money they say...insane!

Maybe a bad day but so slow at drive thru. The associate kept looking out the window same 3 cars the last 30 min. I began to think maybe I was doing something wrong. Found other people's cards in tube and returned to them. Hopefully just a bad day.

Unprofessional! The branch manager told me my account was open when it was closed. They had the wrong mailing address which we told them before but it wasn't fixed. There was an over draft and I never got a call or letter till the day they closed the account and the branch manager called me. She said that the account is overdraft and it's about to be closed. I went to the bank next day as I told her and it was already closed. I met with the branch manager who lied n said it was still open (so I would pay the balance) but when I went to the teller window to pay off my balance the teller said it was closed!!!! Which is reported to the credit bureaus. The branch manager said the letter about the status of the account was returned, so why did they wait till it was closed to call me???

Today March 22 i was told by the branch manager YANCY that it is my responsibily to check so see if money is real before leaving their bank. I was given a fake 100 bill on Friday by the front teller supervisor but because I left like 2hrs before realizing it they insinuated I had more than enough time to do whatever. You charge customers all these fees but yet we cannot trust that the money we are receiving from the bank is real. OMG!!! Horrible experience. I would never forget and would continue to spead this to all that would listen.