PNC Bank Clark Rd, Ypsilanti

I went through the drive-thru to cash a check. They would not cash it because it might bounce. I never had an issue at other PNC branches cashing said checks. It was a check from the State and since it was from a different bank and I did not have enough to cover it should it bounce, they would not cash it. That said, why should I have to pay for someone elses check if it would have bounced? The person or agency that issued the check should be responsible. Now I have to wait 3 days to get access to my own money. I will not be going to this location again

I’m not familiar with PNC or their services, however, I truly appreciate the kindness shown to me while settling my Father’s estate. Big shout out to Ayala (hope spelling is correct) for going above and beyond!

Branches are conveniently located. Personal is happy, helpful and knowledgeable.

Really nice people, very professional, lots of free parking. Always a pleasure working with them!!!

This PNC branch has excellent customer service. Always helpful and friendly to my husband and myself. Other banks could learn from them on how to treat their customers. Every teller is friendly and helpful both inside and at drive thru. If you are thinking of switching banks to PNC, you will be glad you did.

Nothing against this branch at all, but I would rather eat broken glass than open another PNC account. I would not refer PNC to my worst enemy.

The bank manager Andrew is a beast always helps my brother and me out.

Horrible customer service. From what is supposed to be a top-ranked bank, they only had one person available to help open an account on a Friday. After waiting for over 20 minutes I decided to leave at which point the gentleman comes outside and says miss now I can help you I'm sorry but she had an appointment. As much as they charge for fees you think they'd have enough people to help their customers who pay for those fees

I am very disappointed at this branch of PNC bank. Usually I have nice impression on bank staffs. They are nice and friendly. They are always honest with you. They can be trusted. Except this bank, specifically Smita Nikam. I am a person who opens a lot of bank accounts just for having the opening bonus. So this time I went there a month ago to open a PNC account for $200 bonus, which was tough because I had to set up more than $2,000 direct deposit and meet other criteria. Anyway this woman introduced me about the qualifying requirements, and also she recommended me this PNC cash reward credit card. I was hesitant for a moment. Even as a credit card enthusiast, I had to evaluate the account opening bonus. She promised me that I would definitely get more than $100 bonus if apply right away. I remember she told me $150 but my memory got vague and later she denied so I could not know what exactly the amount of bonus she promised to me. And I repeatedly asked her the spending requirements and she answered me explicitly that no requirements needed. I doubted it at that time since no such thing exists in credit card business, but she said again and again that she can internally push this deal happen to assure me nothing to worry about. So eventually I was fooled to apply for the credit card. Guess what, yesterday I emailed her to recap the info again and she denied about it and replied that only $1000 spent in 90 days could possibly qualify me for the bonus of $100. I have been absolutely tricked by this woman. She was not honest with me, just for her dirty purpose of God knows what to trick me. Now what is done is done, I cannot reverse what happened, but only can tell everyone to stay away from this bank. Chase, Keybank, Fifth Third and etc. banks are much better than PNC, at least they don't trick people. If you have faith in this bank, then don't get close to this evil woman, unless you want to be a scam victim.

Every time I have visited this branch I've been greeted with excellent customer service. The staff have been very helpful with answering questions or making a transaction simple. I enjoy banking at this PNC location, and am pleased that it's conveniently located for me.