PenFed Credit Union Miramar Rd, San Diego

Will do a hard credit pull for opening a simple savings account. Never in my 46 years have I ever heard of a bank doing this. There is no reason for it. Avoid this credit union. There are better out there

So I finance a vehicle over here in Florida and the dealership used this company here for the financing the vehicle. I had to jump through so many hoops just to get this business to do business with me! I messaged the credit uion on their website 1 month ago, and I still have not heard from them. This is a waste of time. I owe you $$$$$ for the first month payment and you yet to send me any information as to where in the hell to send the payment. Never again, never again.

Been with PenFed a long time. 1st 2nd and 3rd cars with no lates. Even got my kid a car (paid off) Now retired and went to a car site THEY advertised. PenFed denied my loan for 246 mo. So I had no choice but to use the dealers bank at 300 mo. Their automated finance mgr refused to finance me. Embarrassing. So their bank is charging $50 more than I budgeted for. I am meeting this obligation with NO lates I am truly disappointed with this CU but I understand they have MAJOR financial problems of their own. Do yourself a favor and do research before making a decision. The info is out there.

Silly place. Wouldn’t let me use their bathroom. No direct phone to the branch. Call national number have to enter so much info, then your told wait time is 10 plus minutes. When they were Miramar Federal this was an awesome place. Take my money out now and changing banks. More now. Could not deposit a check because it was over$5000 via internet. Tried calling them on a local number that they answered via machine. Got a closed loop answer with no way to reach a live person. Called the National number three times. Was told all three times the wait time was 20 minutes or more. Went to my branch office that used to be Miramar Federal Credit Union where I got great service. Waited there for 15 minutes because the only teller working was trying to convince another customer from completely closing her account. There were at least 10 other employees walking around but no one offered to help the only teller. If you like frustration and being treated like a no body, then Pen Fed is your place. I closed my account.

This credit union has the BEST service. They give you loans when others will not. Need a new debit card? They will get it to you within an hour when you go in. They are friendly. I cannot say enough good things about them! I have been a member since the 1980's. I moved to a different county and I STILL drive to this location. I do not trust anyone else!

When I bought my new GMC Sierra crew cab Pickup PenFed financed me beat all overs on the percentage rate and are very easy to work with and after a little over a year with them I was able to get a PenFed credit card with some awesome rates that out beat the others , I'm very happy being a member of PenFed Credit Union

My loan was recently transferred to PenFed. I have called and reached out to the customer service multiple times via phone and email regarding an urgent mortgage issue and have been literally on hold for hours without any success. It is ridiculous!!! Stay away.

I have been a long time member. Due to their system limitations I had to send a check. I have never been late on a payment. Sending a check led to additional interest being charged. They refused to credit back the additional interest. Not good customer service for a long time customer.

Custom support sucks. Never recommend PenFed for any loans because there is no way that you can reach them. They don't reply to your emails. support phone never works. Try it out and you can see yourself.

Loyal customer to Pentagon Federal Credit Union for 35 years. They find fraud 2 weeks ago. GREAT! Refunded my stolen money! GREAT! Shut cards down! GREAT! Promised to send replacement cards out right away! GREAT! Called just now and they have no record of offering a card replacement! FU! Promise to have cards out to me NEXT WEEK! FU! I demanded response with Cards now! FU! They claim they dropped the ball but can’t force the card maker to move any faster! FU!!Looking for other Credit Union as PFCU cares less about their customers and harsh grievance files with these idiots! 🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻!