On Tap Credit Union Washington Ave, Golden

On Tap has gone down hill considerably since They changed there name. I tried to make a payment this morning and yet again after transferring me numerous times they where unable to help me give them money. In my opinion the first person I talk to should have had that answer to a basic Transaction. I’m kinda glad I don’t manage my money though such a mismanageged credit union anymore.

Horrible Customer Service. When I went in to open my account I made an appointment and showed up on time; I then was told that the banker I made the appointment with was on a break and showed up an hour later. Its 6 months later and I am still waiting on the paperwork to finish setting up my account; I've made about 10 phone calls and have not received a call back. Would not recommend this credit union!

It was nice at first... back when there was a difference between this "credit union" and Wells Fargo. Things change tho. Don't recommend banking here.

I'm so surprised at the negative ratings I see here, and wanted to add my own "GREAT" rating for them. The customer service has always been top notch for me. I've been a member for 7 years, and every experience I've had has been consistently wonderful.

25 years and my dad works for them(25+years)... no approval on a car loan. MY DAD CO-SIGNED... I got my loan from another financial institution that i just opened an account and honestly i feel as if they treat me much more fairly because i make my payments so there is no comparison to coors.

Gave me a good rate on my car loan. Setting it up was easy. Their website and mobile banking are not great, if you're looking for easy to use self-banking tools.

Coors CU has one good thing going for them, they typically offer better rates than other institutions. That is why I chose them. However, I'm probably going to switch to Bellco CU. My complaint with Coors CU is their website is far from user friendly. I had my loan payments coming out automatically but recently closed the account. Now in order for me to make the change I have to come into their office to do it. I'm also unable to make a payment online now that the automatic payments are no longer active. This means I have to drive to either Arvada or Golden to make the payment. This is very inconvenient for me. Every other banking institution I have dealt with allows you to make these types of changes online.

Been banking here since 1974 when they were a 2 lady office on the 2nd floor of the brewery. Never had a reason to change and don't plan to for the remainder of my banking years. I just have a hard time calling it On Tap since I called it Coors CU for so long.

Max Layne was great to work with! He helped me find the right loan for the situation I was in, and worked diligently to make sure we could get something worked out! Truly appreciate their service!

Tellers (drive up, at least) cannot do shared branching. Literally the only credit union I have experienced this at. May be fine and dandy for members, but from my perspective, this being one of few credit unions in golden, not impressed.