KeyBank Arapahoe St, Golden

I’m only giving them 2 stars.. they are friendly but I came to them because of the “give back” program they were doing, within the first 100 days of the new bank account you had to have a direct deposit of $1,000 dollars or more and they would give you $250 bucks as a thank you. I thought this was amazing and really cool of the bank to do that for new clients. However they are awful at honoring this as a company and a bank.. since I opened my account I’ve had 4 direct deposits of way over $1k and I’ve been waiting and waiting and I keep getting told “don’t worry it’s coming” and every time I call and question it I get tossed through the ringer about “oh it has to be 60 days from the day of your direct deposit we have to do it” well do you just wait till the 60th day? It’s really sad and I honestly want to just close my account with them and move on. I appreciate Sean at this branch he’s pretty great but the fact that the Bank is waiting to the very LAST minute is just really discouraging to me as having them as my bank. My 60 days Comes to the full 60 on Thursday.

Roger goes above and beyond with every experience I have had with him here. I can't even describe the great service he gives. The interactions I have had with him at this location make it to where KeyBank is the only place I need to keep my money. Thanks man!

I truly value having a relationship with a bank where I can walk in and everyone knows me by name. Yanaira and Shawn at Key Bank are particularly wonderful. They are incredibly attentive and responsive bankers. They go out of their way to make sure my banking needs are met, and even message me to let me know when I qualify for an upgrade!

The interior of this bank is unique because it has that old wild west feel and look to it with the rod iron bars by the teller windows fitting that frontier town theme that is the city of Golden. The service here was fast and the teller was friendly and it has all the modern amenities that all other banks have. Many pictures on the walls depict the city of Golden in its Gold mining days. Great and convenient location in the heart of downtown.

As a small business owner I depend on partnerships and Key Bank Golden is a true partner. The staff there are supportive, friendly and care about you and your business. Five -stars because they always know your name and go out of their way to solve problems.

Always thrilled to come in here. Good experience every time. The tellers who have been there a while know my name and ask about me. The newer ones are friendly as well. I stay with this bank because of the people.

The people that work at this bank are absolutely amazing. Yanaira and Sean care so much about their clients and want to help them in any way they can. They really go above and beyond.

terrible inconsiderate tellers and bankers. sure, it's the only location in golden, but there's no reason for slow rude service that can't even be decent enough to help their customers. worst branch of keybank

The staff is very rude. They act like your a bother to them I recommend a bank that cares about its people peopl. Dont put your money with peop who don't care their sorry id bank anywhere but their.

had a bad experience 2 different times over a 50 dollar check that still was not cashed. would recommend another branch