Bank of the West 13th St, Golden

I recently had the pleasure of using this bank while on vacation and they were so welcoming and friendly! They helped me resolve my complex banking issue with ease. I just want to say keep up that great customer service!!

Chloe is so helpful and sweet. Such a great branch, thank you so much!

Had a wonderful experience here, outstanding service from a very nice young lady named Chloe.

Terrible customer service. They put my Zelle service on hold saying they couldn't verify my ID. I called them, they confirmed my ID, then couldn't text my cell for a required code, telling me I needed to go to the bank in person. I did so, and the lobby was closed for some unstated reason. I waited in line behind one car at the driveup, it never moved in 20 minutes. I tried the ATM, it initially rejected cash withdrawal as over the limit. What a PITA.

I am very satisfied with the customer service provided by Chloe highly recommended 👌 👍

I’m still waiting for my debit card, it’s been 2 months now. The first time I had set up with them I waited 3 months for my debit card and then the pin was having issues. I had to cancel that card because there were purchases that weren’t mine from online orders and now I’ve been waiting for my new card for 2 months and I payed the fee for it to be shipped fast. And if you call the number on their site for help it takes you to a sex line! This is a bank, that’s unprofessional! You need to update your numbers

This bank has been great to work with. I've had little luck with banks over the years and this one has actually restored my confidence. If you have trust issues with banks but need an account give this branch a try, I keep a decent balance to avoid any fees so keep this in mind.

Chloe was very helpful and kind when I called with a debit card issue

If you're going to require a mask then you should have them available and not be rude about it.

Stood in line for 15 minutes today while they helped 1 customer. 3 other bankers in the desks just sitting there. Someone could have asked me what I was there for. Got to the counter to deposit loose change which they do at other locations and they don't take it there. Thanks for wasting my lunch at work standing in line for no reason. Teller was rude about it to, put the date on a deposit slip and she's says to me "oh, I hope you're not depositing that." Really? What else would I be doing with it if I'm filling out a deposit slip?