Old National Bank Duluth Ave, Prior Lake

I've been banking at Prior Lake State Bank and then subsequently KleinBank for 20+ years with multiple business, checking, HSA and savings accounts. Ever since Old National purchased Klein it's been ridiculous. It used to be as long as all your combined balances exceed a threshold then there were no service fees. No more the case. I just closed by savings and will soon be pulling all my accounts, which is sad given I loved doing business with a home town bank. Do not do business with Old National, you will regret it.

I went to this location because I had received a check from someone who banked here so the check itself was an Old National Bank check. I walked up to the teller windows and that's when I had the unfortunate experience meeting Julie. Immediately Julie made me feel awkward and uncomfortable by the tone of her voice and her demeanor. I explain to Julie I wanted to cash a check. She immediately asked for my ID and stared me up and down to verify my identity. I felt like I was already labeled in her mind as a criminal. She then proceeded to walk away from me with my ID and the check she mumbled something under her breath and never explained where she was going or what she was doing. I asked her where she was going but she ignored me and walked over to the branch manager and left me there wondering what was going on. She told me she needed to verify the check was authentic and call the account holder on the check before she could initiate the transaction. I told her who the check was from and Julie said in a very condescending tone "I know John. He banks here regularly". I offered to give her his direct number but she insisted she use the banking system to look up his number and call him. She could not get a hold of him and left a message and then decided to wait for him to call back all while holding my ID and check and never explaining to me what she was doing. I stood the for 5 minutes while she waited for his call back (I'm sure she was thinking he was sitting by his phone waiting for her call and would call her right back?). I offered Julie his direct number again. Only after I told her she was wasting my time did she take his direct number from me. After another 5 minutes me standing there waiting for Julie to get verification from this account holder she decided to talk to the branch manager. The branch manager told her not to cash the check. I would highly suggest people stay clear of this facility. There is a huge lack of customer service and you are treated like you are guilty until proven innocent. There are so many other options out there to bring your hard-earned money to that will treat you with dignity and respect and not make you feel like Julie did. Go somewhere else where you won't be "Julied".

Impossible to use this bank for business purposes. The employees are not versed in being discreet or confidential AT ALL. When our business makes deposits (and there were plenty of them), our funds would not be 'available' for 2 - 3 days. It is not ethical for this bank to keep my deposited money, earn interest on it and then charge me for insufficient funds the day after a deposit was made. Due to this lousy practice, we closed ALL of our accounts at this bank. Then, one of our customers sent an EFT check to this bank 6 months after we pulled all of our accounts. Completely unknown to us, this Old National branch took it upon themselves to re-open our closed account and deposit this money and never contacted us to let us know of the activity. How can they re-open a closed account without our permission or knowledge??? I could write forever as this bank has done numerous other disappointing, unprofessional, and completely unethical practices -- which I have well documented. If I could rate them less then 1 star, I certainly would!

I have never felt more unwelcome and been treated soo unprofessionally in my life. I have owned a few small business's in Minnesota since 2002, and have had many banking relationships over the years. The first day I opened my accounts, they are very sweet. Immediately after that, everything changed. I have heard this from many locals in the prior lake area as well. I will be filing a formal complaint with the better business bureau. From check holds to not being able to withdrawal cash. It's always one thing after another. Don't be deceived by the klein bank, please go elsewhere. Save yourself a lot of time and pain. Kindly, Kim

I have had an account with Klein bank for 12 years. I have gone to other branches before and never experienced bad service before. This is the third occasion I have been by and the employees have had a poor attitude. My motto is third time's the charm. I will not be back if I can possibly help it. I have never bounced a check or overdrafted and I am by every other week. One of the workers who knows who I am refused to cash my check because i was a little short in my account. Instead of telling me that first she said they would give me less than I requested. I asked why and she snipped at me "company policy" and I asked for a little more clarification. She explained the reason, and said she was training in people and "nobody else would cash my check, but she would do it this time," and implied my negligence about not having as much as i normally do in my account, what the repercussions would be if my check was bad. I said i could deposit money into my account, now that i understood what the issue was, but she just waved her hand at me, gave me my money and told me to "seal the envelope to not lose it" as though i was a child. I was not pleased with how I was treated. I am glad she gave me my money, i have never had a bad check or overdrafted. I just wish a little more respect was given to me.

Recently had quite a few banking things to do including purchase of home and some investment matters. With the help of Matthias Tollefson it was a pleasure. I would highly recommend his services.

No ethics. They've treated me like dirt and in my opinion have destroyed Klein. Terrible bank. Run away.