Old Missouri Bank W Sunshine St, Springfield

Love Old Missouri Bank! Staff of OMB treat me very well. It’s great to know when I walk through their doors, I’m greeted by my first name. The also have the best interest in my banking needs and picking the right accounts for me.

I have worked in customer service for nearly 30 years, and therefore have some standards of personal expectation from an institution: this bank has failed me in every way possible. In a matter of four months, my money was deposited into the wrong account- someone else's account altogether! This happened not once, but FOUR TIMES. On one occasion they accidentally deposited ELEVEN THOUSAND DOLLARS, which belonged to SOMEONE ELSE, in my account. After the third error, I repeatedly asked to speak to a manager about the issue. Not a single manager bothered to spend five minutes of their time to give me a return phone call. They simply ignored me. At one point they did send a thank you card for returning their eleven thousand dollars, but that was only after the FIFTH time (over a period of a week) I had asked, quite calmly and in a friendly manner, to speak with a manager. I truly believe they only sent me the card just to shut me up. They tell you to your face that they care about their customers, but they certainly don't back up that philosophy with their actions. I will say that some of the tellers seem to have more of a sense of empathy and good customer service than the managers do. One teller in particular, named Peyton (National branch) did a very good job in taking my call and promptly getting my money back in my account. She was the only one who took the time to call me back. She was also the only one who seemed to care about my predicament at all. Well done, Peyton. You are the only credit to a very poorly run bank.

I have to brag on Old Missouri Bank. I switched banks a couple months ago and they made the transition so easy. Everyone was so kind AND when I called with questions I got a local representative without hassling with an automated system. I would like to send a huge shout out to Chad who was so helpful in explaining the different account options. He is quick, efficient and very kind! Thank you thank you!!

It was horrible they had me waiting for an hour they let other people go in front of me even though I was there first they pick and choose who they like they're very prejudiced the owner and his wife are disrespectful the owner's wife rolled her eyes at me she's some tall dark-haired lady not very attractive very tall fake looking I will never put my money in there bank I felt very uncomfortable there

The staff was extremely friendly and helpful.

Bank with a small town feel but offers every service of big banks.