Northwest Bank Old Clairton Rd, Pittsburgh

Great local bank where they warmly greet you when you enter, are polite throughout your transactions, and process your business in a timely fashion. We used to bank at the National City (then First Niagara) in Bill Green Shopping Center, but when it became Key Bank, the place became an utter debacle and we left after having been 14 year customers. At Northwest we don’t have any of the frustrations that we had at Key (irritable staff, “missing” transactions, and incorrect balances). The only negative we see at this location is the outdoor ATM (it’d be nice to have a more secure and enclosed area sheltered from the weather). It’s true that Northwest Banks are not as prevalent in the area, but the staff here make you feel so welcome that we decided customer service matters more than ubiquitous access with a larger and less customer-friendly bank.

I would never bank with Northwest again. Everyone is rude and unprofessional. If you overdraft one time in 10 years, they are not willing to refund you. Honestly the worst bank ever and if you look at reviews on Wallethub, you will find tons of people will similar things to say.

Always used a local credit union and I can’t believe how well you are treated at the Northwest bank on Old Clairton . Great group of workers

One of the few banks around where you can still get an actual person on the phone anytime you need...and a helpful one at that!

Great friendly service.the tellers are great .

Worst bank to every have account with. Multiply mistakes and fee management horrible! Place filled with Attitude because our there own flaws within there bank !!