North Oak Investment, LLC Ward Pkwy, Kansas City

Hello Mr. White. I sincerely apologize for any frustration we've caused you. We never want to come across as as condescending or misleading in any way, and if that happened with you, there's no excuse. We'll address that point with our staff and make sure we get to the bottom of it. As far as the terms of the project you mentioned, I believe the root of the problem was in our policy helping our clients to set budgets. I know that for some folks who have a lot of experience and are 100% sure of their budget numbers, it can be frustrating to have us "helping" with setting proper budget numbers. But, we do this for 2 important reasons, first, we've found that it is very much appreciated by many of our clients because it effectively helps gather 3 opinions on the scope and cost of a project. We use your estimates, our estimates, and also rely on our very experienced appraisal team to help make sure the numbers you have for your scope of work are as correct as possible. Now, I understand that can be frustrating to you if you're 100% confident in your numbers and scope, but this practice has helped many of our clients make good buying decisions and avoid bad decisions. The best part is two fold - first, you'll be assured that your loan has sufficient funds to complete the project, and second, you aren't required to use any of the loan money if you don't need it, and we don't charge interest on unused money. The final reason that we do things this way is to protect our capital providers. We need to assure them that if something went wrong with a project, that they have a loan with an accurate budget, just in case the deal falls back in their lap, they're assured that they'll be able to hire out the remaining work and have funds enough to complete. In your case, I think all of the numbers made sense at the time of your initial conversation with Bernie and he told you, based on your discussion, that you would likely not need to bring any money to closing. The surprise happened when we got your scope of work. Your estimated costs were about $30,000 less than our estimate, so our underwriter informed you that you'd need to bring approximately $30,000 to closing. You canceled the process at that point, but had you moved a step further, we would have sent that scope of work to our appraiser who would look it over while they're on sight during the time of the appraisal. You would have also been welcome to join them there to make your case for why our numbers were too high. The appraiser has the power to adjust those numbers and normally, their adjustments fall pretty close to somewhere in between your numbers and our numbers. I would imagine the appraiser would likely have trimmed down the numbers some and you would likely have needed to bring closer to $15,000 to closing when all was said and done. Many of our clients bring $0.00 to closing. The primary factors are purchase price, repair cost, and after repaired value. Some deals have the right combination of those factors and we don't require any cash down. Again, this whole process is meant first of all to protect our capital provider, but really it also helps our clients in a big way. We don't want to see any of our clients in a situation where they're going to lose money on a deal or that they run short of money on a project. Again, I'm sorry if you weren't treated with the utmost respect by our staff. We will see to that. If you have any questions or need anything from us, please feel free to call me direct. Tommy Nigro - 816-249-1001.

Vivian, Thanks so much for the nice review of our service. - TJ Nigro, Marketing Director

Dee, thank you very much for taking time out of your day to write this review. We appreciate it!

Thank you so much for taking time out of your day to review us. May your life be long and happy and rehabs profitable!