Newrez LLC Falling Water Rd, Strongsville

We need to get together and file lawsuits against this company. I received cares act monies during Covid because I was laid off. This company cash the checks and tried stealing the money. I had to fight with them for six months to get them to post to my account and threatened them with an attorney. I got the cares act office on conference calls, three different times. Bottom line, they cashed the checks lied about it and wouldn’t post to my account. This was government monies they tried to STEAL from me

Just following up on a previous post that I made regarding my terrible experience with NewRez. Like many of these poor reviews, I received an apology and was told to make contact with someone using the "customercare" email address. Not surprisingly, the person I spoke to continued to give me the run around. She listened to my situation, apologized for my less than satisfactory experience and agreed to give me a call back. That never happened. I'm still frustrated, and obviously, NewRez is allowed to continue to provide people with less than satisfactory customer service. How do we escalate these concerns to ensure that they go beyond negative reviews on a Google page? Other people should not be subjected to such poor quality and unethical practices when these challenges appear to be well-documented.

Warning this is the worst company I have ever dealt with. For anyone that has had a bad experience with this company you can lodge a complaint with the CFPB ( consumer financial protection bureau),. Newrez is the most incompetent and unprofessional company ever. I see all the bad reviews here and have had some of the same issues. I will be going else were for a refi . The fact that they carry my current mortgage makes me sick. STAY AWAY from Newrez. ZERO STARS. Remember to file your complaint with CFPB ( consumer financial protection bureau),

A joke of a company. Making mistakes with my escrow payments and cannot figure out where it went. Refuse to give me a email or phone number of a higher up to speak with to get this resolved. Customer service talks in circles. Obvious they do not understand what they’re doing. If you are able, do not do business with this company! Should be negative stars.

New Rez customer service is absolutely terrible. I wanted to make a payment with a debit card that differed from the account I usually use. Since the website is worthless, I had to call them to try to get this done. After an hour of being forwarded to the next person and being hung up on once, an employee finally told me they don’t take any payments with a debit or credit card. With no apology, we ended the call. Why did not a single other employee give me that answer? I am so glad my new mortgage will not have anything to do with this company.

Our mortgage was just acquired by these folks. A real headache. Most recent PIA: they send us a letter (not electronic, even though I've signed up for that) notifying that since they don't have proof my homeowner insurance is current, they're going to buy insurance for me at a likely higher price. No date on when they will do this. Tried logging into the site they give to upload my policy "ExpressInsuranceInfo.com"; the home page takes forever to load, then looks like it is from a Software 101 class, just barely a step beyond Hello world. Then times out, I am unable to upload my policy, have to call my insurer so they can fax it. Ugh.

ZERO STARS ⭐️ 🔥 Yes, unfortunately you are seeing that correctly. Have you ever heard the phrase, “ one bad apple can spoil the bunch?” Well this today has been my experience with a Mortgage Broker employed here at NewRez LLC. The Company itself for arguments sakes has had my business for five years and will continue to do so as my issue is not with their practices or product. The issue I am having is with customer service and that responsibility lies with NewRez to take care of and monitor their employees. We own a home and are happy with our product, in all actuality we’re and are looking to purchase another product from NewRez. Not being in the position quite yet we threw a application out knowing we would be contacted by a broker, then be given details on what would be needed to get us to the finish line. “ELLEN” we will call her was dismissive, argumentative, and rushed. We never recieved a phone call, not a one! Thankfully she was nice enough to document everything in email for us. At one point even resorting too giving me the ALL CAPS to make sure I understood that no mainstream lender would approve us. Now as a 100% Service Connected Marine Veteran, I asked her if we could also look into a VA funded loan, she nicely stated that I could take my questions to a local agent. My review? Product? WONDERFUL IF you can get someone to actually work with you and help you out. So you better hope your score is perfect and if it’s not, don’t apply here, because they won’t tell you what is needed to be done to get funded. That is THIS OFFICE ONLY!!!! As to the response to the owner of this office. I would be willing to contact someone at the office at your location However contacting anyone @ anyone NewRez.com does not give us any information. Also does not look like a legitimate managerial response to a specific complaint on a specific office. Our complaint is NOT with NewRez.com

Terrible customer service. I submitted a request to remove private mortgage insurance July 2019. Here I am in January 2020 and I still have yet to be contacted by an appraiser. When I call customer service, they tell me that an appraiser tried to contact me. I verified my phone number that they had on file. I wait a week. I call back and customer service says they are still waiting on documentation from me and that an appraiser never tried to call me. Their support is dysfunctional and non-communicative. Stay away.

Incompetent company. Can't get their documents straight. Please for the love of god, use a different company if you have the choice. 0/10. Would not recommend. EDIT: open until 10? Just got hung up one TWICE from the automated system. Sent over documents 2 weeks ago. Get another letter stating you'll add on insurance if not provided. I DID MY JOB HOW ABOUT YOU DO YOURS!!!!!!

My original mortgage services provider sold the servicing of my loan to New Rez. New Rez is an absolute dumpster fire joke! They are never available. All of the "servicing" they are being overpaid for falls on me. And their customer service sector is deeply uninformed and not kind to speak with. I hope you do not use the services of this company. They remain impersonal and lackluster.