Newrez Virginia Dr, Fort Washington

Everyone at Newez has been very helpful during this time.

They "accidentally" put my loan in forbearance. Very scary that it can be done without any paperwork or signatures. Then cancelled my refinance because of it. Scott Miller is the one to watch out for.

This company is absolutely awful. They bought my mortgage in January 2020 and despite 7 phone calls and emails they have not responded to my concerns. I'm am currently typing a letter to the better business Bureau.

Everything went quickly even though there was a lot of requests for documents after the initial request. Seems that it could have been done in one fell swoop but it processed and funded quickly. Our point of contact was friendly and helpful.

Serviced my monthly mortgage payments for years with no errors or other problems, and even provided great service when I paid off the mortgage. Very polite and efficient staff the few times I had to call.

Back in June of 2020 I went threw the refinance process almost a year later I still have not gotten refinanced.My LO is the only one that helps but apparently he can only do so much my processor on the other good luck all I keep getting is there backed up well almost a year later and still no loan.

The process was took a long time given they were the current servicer of the loan. I had to assist their Title Agent with resolving an issue and with COVID the staff didnt have access to files uploaded. Otherwise, I would recommend them.

New Penn Financial is absolutely one of the best home mortgage companies to do business with. When I was looking around for a lender to refinance my house with, I ran into a lot of roadblocks with other companies, but not so with New Penn Financial. From the start to finish, the whole process went smoothly. I would like to personally commend Charles Garner for his excellent service, expertise, knowledge and commitment in making this happen for me. He was truly a joy to work with and kept me informed throughout the entire process. I would highly recommend him. Thank you again Charlie and New Penn Financial.

It was fine until it was time to sign the paper work. The notary was not professional and my closing was changed 4 times. The notary did not call to let me know she canceled at least twice and on the day of the closing she was 3 hours late from the time scheduled

Our closing agent was a real pro. Had everything ready and provided information on each document. As a result we had very few questions and it went really quickly.