Filo Mortgage, LLC W Office Center Dr, Fort Washington

Filo Mortgage is great. They work with you and keep you informed of what's going on throughout the whole process. I highly recommend Filo Mortgage

Best Refi experience I ever had. Everyone I dealt with was courteous and professional, responded very quickly to questions, and the deal was completed very fast. Their rates were great, and there was no pressure or BS like I experienced from some other companies.

Jeff and the team at Filo were always available and responsive. Their knowledge and tremendous customer service during COVID-19 made the process much easier for me. Tremendous rates with no fees. I would recommend them to anyone looking for a mortgage.

I'd like to preface by saying that I have literally never given a poor review to a company online before. Unfortunately, I had an absolutely terrible experience trying to refinance with Filo and feel that it needs to be shared. They also ghosted a close family member who thought he was ready to close on his loan. Btw, I am shocked to see the amount of positive reviews... As some of the other reviews mention, communication was horrible. My wife was handling most of the interaction, and at the beginning they were responsive; that ended rather quickly, though. We provided all of the documents we were supposed to, but then heard from no one. We had to chase them down and call for days and days to get an update. They'd say they were sending us documents that then never arrived. We would then have to chase them down again. We never received the documents they promised to send over and finally reached out asking for a refund of the appraisal cost, to which the owner responded with "will do". They never tried to make anything right. Hopefully we actually get the refund so we can put this behind us and move on. What I can't understand is why... My wife and I are more than qualified on everything required (DTI, credit, over 50% equity, etc.) to close the loan; why wouldn't they want to close it and get paid? I was a Mortgage Banker once upon a time, and I would NEVER have treated anyone like this. I never saw a colleague treat customers like this, either. We worked for an reputable organization that would have fired us if we did, and rightfully so. When someone trusts you with their biggest asset, you don't jerk them around, and you try return their calls within 24 hours. Is it that hard? We've now decided to go with one of the well-known lenders to ensure this doesn't happen again. I still don't get it, and I would obviously recommend never trusting them with your mortgage.

Great company to work with, the team at FILO was very helpful, kind, accurate, and always responded in a timely manner, helping the loan process flow smoothly.

My wife and I were looking to refinance and came across Filo Mortgage on Lending Tree. We made the decision to move forward because they offered the lowest rate among the other lenders we talked to. Jeff kept us well informed throughout the process. From application to closing took about 2 weeks. We are very excited with our new rate and highly recommend Filo Mortgage for refinancing.

I 'm happy to have found Filo Mortgate (Willis) because I had apply in several places without luck because they were gibing me different excuses. God send Willis in my way to help me. Thank you very much for helping me and I'm definitely recommended Filo Mortgate specially Willis and Susan Buswell they were exceptional helping me with my refinance my house. Thanks again :) :) :) 5 big starts to you'll

If there is no star, I would not give any. If you want a fast refinancing, this is NOT for you. We applied from Nov 2020 and they didn't complete the paperwork until Jan 2021 and it's not a complicated refinance also. We had to constantly follow up with the underwriter by emails (they don't have a direct line for your to call except for general phone line) and every time we asked they told us they wanted more paperwork from us. We wished that they would tell all at once what they needed. They asked at least 3 months (1 every month) of our paystubs. We had experiences with refinancing with other lenders before this is the 1st one that kept asking for more documents. Also, be prepared, you have to justify by writing letters and send it to them.... We were so frustrated and almost gave up.

The entire process was fast and easy. Quick responses with any inquiries. hunter and sargina were easily reached. Highly recommended Filo Mortgage as your refinance company or mortgage needs! they are the best!

I am crazy obsessive on researching things and was looking to lower my interest rate to save some money and I came across Filo online. I had compared maybe 35 mortgage companies before finding Filo. Their rate was over .21% better than anyone I spoke with or reviewed online. I'm not sure how they did it but I'm glad I found them. We also closed in 12 days. 12! My last refinance took 60. My obsessive research paid off. Thank you Filo!!